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BulaBamboo
Posts: 12
Member Since: ‎01-20-2011
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Paper jam message @ Officejet J4550 when there is no jam

My Officejet J4550 displays 'clear paper jam' and there is no jam.  I have followed the instructions to clear a jam twice (even though there isn't one), uninstalled & attempted to reinstall the software I downloaded from the Website.  It still says there is a paper jam.  Any thoughts?

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 5 (1,364 Views)

Re: Paper jam message @ Officejet J4550 when there is no jam

It may be a stuck switch flag in the printer.  Remove the rear door and look around in there with a flashlight.

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BulaBamboo
Posts: 12
Member Since: ‎01-20-2011
Message 3 of 5 (1,354 Views)

Re: Paper jam message @ Officejet J4550 when there is no jam

Went deep into the back of the printer with a flashlight & everything looks in order.  What now?

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 5 (1,347 Views)

Re: Paper jam message @ Officejet J4550 when there is no jam

If it is still under warranty it is time to contact HP.  If it is out of warranty, its probably time for a new printer.

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DBouldin
Posts: 1
Member Since: ‎02-25-2013
Message 5 of 5 (687 Views)

Re: Paper jam message @ Officejet J4550 when there is no jam

I am a different user than who made the original problem input, but had the same problem.

 

I also had tried going through all of the recommended "paper jam" correction procedures at least 3 or 4 times, found no jammed paper anywhere, but they still did not correct the problem. I found this post, but was not sure what the "switch flag" was. I manually moved both the white lever switch just right of middle and the black switch near the far left up and down a few times and restarted the printer. The "paper jam" error that had been consistently appearing every time the printer was turned on for the past week did not reappear. I have now printed a few pages successfully without any more errors. I will have to wait to see if/when the error occurs again. 

 

My recommendations:

1) To the HP employee:  When responding, it would be helpful if you explained what the "switch flag" looks like or provided a picture. Thanks for providing this tip as it was the only one I could find beyond the standard HP troubleshooting procedures.

2) To HP technical support documentation group:  Please add the approved procedure for checking/"fixing" this "switch flag" (with a picture of the switch) as an additional step beyond the four you already provide before recommending that service is the next step or to just replace the printer with a new one.

 

Best regards,

DBouldin

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation