Paper jams in HP Photosmart 5520 e-all-in-one (2371 Views)
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alisonriveira
Posts: 3
Member Since: ‎12-03-2012
Message 1 of 8 (2,371 Views)

Paper jams in HP Photosmart 5520 e-all-in-one

Why do I keep getting paper jams in HP Photosmart 5520 e-all-in-one? It won't even take in the paper without jamming.

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PrintDoc
Posts: 20,249
Member Since: ‎08-19-2009
Message 2 of 8 (2,363 Views)

Re: Paper jams in HP Photosmart 5520 e-all-in-one

Does this help: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03246473&tmp_task=solveCategory&cc=us&dlc=en&la...

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Honor Student
alisonriveira
Posts: 3
Member Since: ‎12-03-2012
Message 3 of 8 (2,360 Views)

Re: Paper jams in HP Photosmart 5520 e-all-in-one

Thank you but this didn't help. I have already done all these steps. The printer won'tfeed the paper more than the initial feed.When it begins to try and print the paper no longer moves.

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PrintDoc
Posts: 20,249
Member Since: ‎08-19-2009
Message 4 of 8 (2,357 Views)

Re: Paper jams in HP Photosmart 5520 e-all-in-one

I assume you have opened all the doors, pulled out the paper tray and looked around in there with a flashlight?

Is it still under warranty?

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Honor Student
alisonriveira
Posts: 3
Member Since: ‎12-03-2012
Message 5 of 8 (2,354 Views)

Re: Paper jams in HP Photosmart 5520 e-all-in-one

Yes, I did look with a flashlight and yes it is under warranty. It is very new.

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PrintDoc
Posts: 20,249
Member Since: ‎08-19-2009
Message 6 of 8 (2,350 Views)

Re: Paper jams in HP Photosmart 5520 e-all-in-one

I'd suggest you contact HP about this.  This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors, there is a phone number on the resulting page).

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Petee
Posts: 1
Member Since: ‎01-14-2013
Message 7 of 8 (2,308 Views)

Re: Paper jams in HP Photosmart 5520 e-all-in-one

I have a paper jam and no where in the wonderful manual that came with the printer does it say anything about a paper jam. CAN YOU TELL ME HOW TO GET IT OUT. By the way I am na IT person.  Never seen anything like this.

Regents Professor
jason_h
Posts: 3,962
Member Since: ‎10-09-2012
Message 8 of 8 (2,301 Views)

Paper jams in HP Photosmart 5520 e-all-in-one

@ Petee - There is a document that shows the steps on how to clear out a paper jam in the Photosmart 5520. There are a few doors that allow one to access the rollers in the printer and the document shows these steps.

PrintDoc linked the document in Message 2 of this thread, but I will link it again below to ensure it is easily found.

Paper Jams in Photosmart 5520

Hope this helps.
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