02-16-2013 10:28 AM
I need to set my HP Photosmart all-in-one printer up on my new network. Just changed providers, have new router and newer security - WPA now instead of WEP. The only option my printer gives me to set up the new wireless connection is to enter a WEP key. I don't have one now! I have a WPA password, but it won't accept that. It keeps telling me it needs a 5 digit or 13 digit WEP key! HELP!
02-17-2013 04:38 PM - edited 02-17-2013 04:59 PM
Re install the printer using your CD and follow the instructions that came with the printer here.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
06-19-2013 03:45 PM
Im having the same problem. Moved and now have FIOS and want to keep using my WPA key which is a phrase.
BUt the printer wont' stop asking for WEP.
I'm using Mac and OSx 10.7.
I lost my install disc and hte link says you basically just use OSX for the driver.
I've tried everything... resetting the printer factory defaults, now i'm hooking up via ethernet..... but the printer wont' stop asking for WEP.
I called HP and they were rude and not helpful. After first saying "this printer only takes WPA not WEP" I said great, thats waht I want but then they cahnged their tune and swapped it when I said it is asking for WEP. THen they said it's out of warranty and refused to help!!!!
Someone please tell me how to get the printer to go back ot using WPA!!!
06-21-2013 08:12 AM
06-21-2013 09:54 AM
I believe they were confused when they said that the printer only takes WPA. That is true of some of the more modern printers, but definitely not this one. This printer was manufactured before WPA was used as much as it is today, if it was even used at all at that time. That is why it is asking for WEP, because that is the only kind of encryption that it will accept.
When you switched to FIOS, i'm assuming that they also gave you a different router. The old one was probably configured with WEP, that is why your printer worked fine. When you switched to FIOS, they gave you a new modem that was set up using WPA encryption. If you would like the printer to work, you will need to go into the router settings and switch the encryption type to WEP. You ISP should be able to assist you with this if you need help. If they will not, post the brand and model of your router in here and I will see what information I can find.
06-21-2013 10:03 AM
Thanks for your reply. I could switch my router to WEP but can WEP be a phrase or it has to use hex? I already set up my iphone and laptops to use WPA and it's a simple phrase.
i also heard WEP is not secure.
The weird thing is someone on this or another thread posted instrucitons for hte printer that said there is a step where the printer askes you to specify if it's WPA or WEP by pushing 1 or 2 (or 2 or 3)....... it's in an HP document
so that is why I thought this printer could take either one because it was int he HP documentation.
What I did to solve it for now is, I have my FIOS router on WPA, but I have an apple time capsule which until now was not acting like a router. So I turned it on as a 2nd router with WEP transition mode and am using the printer on that network.
i'd rather just use the FIOS one, so let me knwo if ti's possible to 1) switch the printer to WPA like that manual suggests or 2) if WEB can be a phrase not HEX.
06-24-2013 12:18 PM
WEP can be set a a phrase, it doesn't have to be hex. However I did see this note in one of the guides...
"For Macintosh users: If the network is set up with an Apple AirPort Base station and you are using a password instead of WEP HEX or WEP ASCII to access this network, you need to get the equivalent WEP key. Your network administrator can get the equivalent WEP key by running the AirPort Admin utility."
It says if it is set up with the Airport Base station, but it may also apply to other network setups as well.
WEP is not as secure as WPA and WPA is not as secure as WPA2.
After looking at the support guides on HP's website, it looks as if it should take WPA though. Unless the guides are off. Sometimes the guides are general for a whole line of printers and some of the steps are off. I do have some steps I pulled from one of the guides that we could try real quick though.
06-24-2013 06:37 PM
At step 3 are you just choosing your current Network Name (SSID) or are you selecting "Enter a New Network Name (SSID)" ?
Those steps are any for if you go with the latter, as the "Press 1, 2, or 3 for so-and-so" is not presented as an option when selecting your SSID out of the list.; only when you enter it manually.
Then again...I don't have this printer with me and I'm just going by the user guide on the web site. That guide could definitely be off.
- HP Printers - Printer Does Not Maintain Wireless Connection
- HP Web-Connected Printers and Supported Cloud Services for HP Printers
- HP LaserJet Printers - 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print
- Setting Up the Printer for a Wireless Network for the HP LaserJet Pro P1102w Printer
- HP Single-Function and Multi-Function Printers - How to Find the WEP or WPA Key or Password for Your Wireless Network