Photosmart 4380 can't be connected wirelessly to Mac

[SilvaTensen]

Hi,

I've had the Photosmart C4380 for a little more than two years now. I always used it wirelessly in a network with several Macs. However, I lost the wireless setup when switching to a new provider and a new router, and haven't managed to reconfigure it to print wirelessly again. I can print without problems via USB.

Here's the problem: when trying to configure using the Configuration wizard, the printer is recognized as connected via USB. However, when I check the option to configure the wireless connection, I get a message that I need to connect the printer via USB. Somehow, it doesn't seem to recognize that the printer is already connected via USB. I tried using another USB cable, but that doesn't work either.

Strangely, the printer does not show up in Bonjour either. 

I already tried restoring the Network Defaults on the printer, and switching wireless radio on and off, but nothing helps. 

I'm using Mac OS 10.6.5, which should have all the right drivers built in. 

The error message I keep getting is "To configure the network settings of the selected device, you need to connect it temporarily via USB. You can disconnect it from USB once the settings have been transfered". Problem is that it is connected, but somehow my stupid Mac doesn't seem to understand. 

Anyone know what to do here? I'm getting desperate! 

[PrintDoc · Accepted solution]

Here are a couple of ideas:

1.  Before connecting the Config Wizard, make sure the USB cable is disconnected.

2.  Might you have HP software NOT meant for 10.6?  If so, we need to get rid of it with the 'scrubber' option:If you are using 

Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Hold the Ctrl, Opt and Cmd keys and click on Uninstall
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish

Restart your Mac

Now, run a Software Update.

Finally, download and install the "Full Featured" Driver and Software from the "Support & Drivers" link at the top of this page.

[SilvaTensen]

Great! This did the trick:

Uninstalled existing software, did software update, reinstalled all HP software, ran the Configuration wizard, added the printer to the list and now it works.

Thanks!