HP Support Forums
Join in the conversation.
04-19-2012 12:11 PM
I have multiple instances of HPNetworkCommunicator.exe running, but only 1 printer configured. An HP escalation manager/engineer? logged on to my PC to help fix a problem I was having with Efax. He used a scrubber tool and took out any and all instances of previous HP printers I had, and then reinstalled the PhotoSmart 7150 software.
Everything was working fine after that. However, Windows did a security update on my computer and after that I couldn't scan, none of the printer software worked (for checking ink levels, scanning, etc...). The escalation manager said that there's been trouble with Windows updates in that after the update, Windows doesn't see the printer as a scanner, and believes it to be a threat on the network, so it disables the scan portion of the printer.
He reinstalled the printer as a wireless printer, and then scan would work again. However, there were multiple (3) instances of HPnetworkCommunicator.exe running after that.
I went into the control panel and saw 2 PhotoSmart 7510s configured, so I deleted one of the printers. I thought that's why there was multiple instances of HPneworkCommunicator running, and deleting the redundant printer would solve the problem.
I rebooted and verified that everthing was working on the printer. However, I still have 2 instances of HPnetworkCommunicator running. Is this normal?
Solved! Go to Solution.
04-19-2012 01:38 PM
It is normal to have more than one instance running at the sime time due to several communication actions occouring simultanly (e.g. Ink Alerts. Front Panel scanning, device status, etc.)
This is the way the specific software version operate.
If you see the PC performance affected, this is a different story.
For such an issue I would recommend you to set the Ink Alert settings as listed below, reboot the PC and check for any change:
If the performance still affected, also disable the Front Panel Scanning option.
If the software do not affect the PC in any way, you really don't hae any reason to take any action.
If my post resolved your problem, please mark it as as Accepted Solution
11-13-2012 02:07 PM
There is a recent software release that corrects this behavior.
I would suggest going here to check for newer software for your hp printer: http://h20614.www2.hp.com/ediags/gmd/welcome.aspx?
For those users who might be experiencing similar behavior on a different product, new software was recently released for many hp inkjet printer products (corresponding with the release of Windows 8) that corrects this behavior.
If a newer software release is available for your product, I would strongly suggest installing it.
Regards, Kent G.