Photosmart B 209 software update (2923 Views)
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Top Student
earagon001
Posts: 6
Registered: ‎02-02-2010
Message 1 of 12 (2,923 Views)

Photosmart B 209 software update

Photosmart B209 works flawlessly in wireless mode, but recent (late January 2010) automatic software update designed (apparently) to correct IE issues has corrupted my preferred Mozilla Firefox browser interface. Help!

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PrintDoc
Posts: 20,135
Registered: ‎08-19-2009
Message 2 of 12 (2,921 Views)

Re: Photosmart B 209 software update

I don't know why it did that, but have you tried reloading Firefox from the Mozilla site?

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Top Student
earagon001
Posts: 6
Registered: ‎02-02-2010
Message 3 of 12 (2,971 Views)

Re: Photosmart B 209 software update

I'll try reloading (downloading an update to newest version) of Firefox, although I get the following warning message: "Version 3.6 of Firefox is incompatible with HP Smart Web Printing v. 4.60" Should I upgrade anyway???

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PrintDoc
Posts: 20,135
Registered: ‎08-19-2009
Message 4 of 12 (2,967 Views)

Re: Photosmart B 209 software update

Uggh.  No.

 

What operating system are you using?

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Top Student
earagon001
Posts: 6
Registered: ‎02-02-2010
Message 5 of 12 (2,964 Views)

Re: Photosmart B 209 software update

It's Windows Vista Home Premium, Service Pack 2 on a Toshiba Satellite L305.

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Message 6 of 12 (2,960 Views)

Re: Photosmart B 209 software update

You could try downloading the full-featured software from here.

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Top Student
earagon001
Posts: 6
Registered: ‎02-02-2010
Message 7 of 12 (2,954 Views)

Re: Photosmart B 209 software update

Well, I downloaded the software as indicated, and my printer still works fine. But my Mozilla Firefox interface is still messed up. (It was fine before the HP update of ~two weeks ago). Here is what it looks like:

ScreenshotCan you see it? I'm not sure if it's pasted correctly.

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PrintDoc
Posts: 20,135
Registered: ‎08-19-2009
Message 8 of 12 (2,953 Views)

Re: Photosmart B 209 software update

The screen shot did not come through, but that's OK.

 

Can you go back to Firefox 3.5?

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Say thanks by clicking "Kudos" on the left in the post that helped you.

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Top Student
earagon001
Posts: 6
Registered: ‎02-02-2010
Message 9 of 12 (2,952 Views)

Re: Photosmart B 209 software update

I'm still on Firefox 3.5.7. I didn't upgrade to 3.6 because of the warning regarding incompatibilities with HP Smart Web Printing. And this version was working just fine before the IE update from HP.

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Posts: 20,135
Registered: ‎08-19-2009
Message 10 of 12 (2,940 Views)

Re: Photosmart B 209 software update

Sorry, I am out of ideas.

 

Maybe someone else could help on this forum ??????

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