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jecle
Posts: 14
Member Since: ‎02-28-2010
Message 1 of 23 (6,484 Views)

Photosmart B109n - cannot configure wireless

I'm pulling my hair out here. Hope someone can help.

 

Yesterday I did manage to successfully configure this printer with wireless connection.

But then I had to uninstall and reinstall the software on my pc (because of another problem).

 

I have successfully reinstalled the software on my pc and can print via USB.

 

BUT........

 

whenever I  select "Configure network device" from the setup program....

1) when instructed to temporarily connect a USB cable I tick the box to say my printer is already USB connected.

2) The next page successfully shows my printer "HP Photosmart Wireless B109n-z" and I select it and click next.

3) I am there presented with the error "Selected printer is not present"

 

HOWEVER, my printer is present and I can print to it.

I've tried this numerous times, I've tried deleting the printer and then trying again. I've tried powering off the printer.

I've run the HP update facility which was successful.

 

BUT I can't get around this problem.

Does anyone have any ideas. I've tried all the suggestions given on this forum as well as suggestions from HP support.

 

BACKGROUND information.

I am using the full install for Windows 7(32-bit) downloaded from HP.

I have reset the wireless settings to default on the printer.

When wireless was working yesterday, I did change the printer name from default to "HP Photosmart"

 

 many thanks

Edward

 

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 23 (6,477 Views)

Re: Photosmart B109n - cannot configure wireless

Print a Network Config Page from the front of the printer (Setup > Network area).  Does it have a valid IP address?

 

If so, you should be able to type its IP address into a browser and see its internal settings.  You may want to change the printer name back to default (there should be a "return to default" button on that page).

 

Next, if the software DID install for a USB only connection, or you can re-run it as such, simply manually re-add the printer:

 

1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing.
2. Click >> Start >> Control panel >> Devices and Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's host name (found on the printer's network configuration report the generated above). Click Next.
If you get a message about Additional Port Information Required, then the printer was not found using the host name. You can go back and retry or using the printer's IP address instead of the host name.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Make a choice and click Next.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.

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Tutor
jecle
Posts: 14
Member Since: ‎02-28-2010
Message 3 of 23 (6,472 Views)

Re: Photosmart B109n - cannot configure wireless

Many thanks for your reply.

 

Unfortunately the printer doesn't have an IP address.

I've even tried resetting the printer wireless settings to default, turning off any encryption on my wireless network and then enabling the wireless setting on the printer...... in the hope it may pickup an address through DHCP.... but no luck.

 

Printer has default settings for wireless and I still can't access it through the "Configure Network Device " of the setup.exe program.

 

I must have spent at least 6 hours wasting my time on this today.

I'm so disappointed. I generally love HP products (we have 3 HP PCs in our house) but this printer software seems to be full of so many bugs.

 

As much as I love HP, if I can't fix it this evening then it's going back to the shop tomorrow.

 

As a last cry for help.... any ideas anybody?

 

regards

Edward

 

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 23 (6,495 Views)

Re: Photosmart B109n - cannot configure wireless

If you have a wireless radio on your computer you can connect to the printer through its ad-hoc connection labeled 'hpsetup'

 

From there you can run a setup wizard (in the Network tab) that can connect it to your router.  Let me know about this.

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Tutor
jecle
Posts: 14
Member Since: ‎02-28-2010
Message 5 of 23 (6,492 Views)

Re: Photosmart B109n - cannot configure wireless

Alas, I have no wireless radio on my computer (good old fashioned [&reliable] wired ethernet).

 

I have already tried changing the SSID of the Belkin wireless router to "hpsetup" (and without any encryption) in the hope it might get an address view DHCP but still not.

 

It seems the Printer just has to be configured (initially) via the UBS and the setup program won't let me do this.

 

 

Huff!!!!

Tutor
jecle
Posts: 14
Member Since: ‎02-28-2010
Message 6 of 23 (6,491 Views)

Re: Photosmart B109n - cannot configure wireless

Is there a way to reset the B109 Photosmart (Not!) printer TOTALLY back to factory defaults?

 

I guess here is by some hidden key combination.

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 7 of 23 (6,480 Views)

Re: Photosmart B109n - cannot configure wireless

If it is broadcasting 'hpsetup' then it is probably at its default settings.  Your router will not be able to join the printer (routers can only be joined and cannot, technically, join another device.

 

You may want to uninstall the software totally and re-install as a wireless connection from the get-go.

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Tutor
jecle
Posts: 14
Member Since: ‎02-28-2010
Message 8 of 23 (6,479 Views)

Re: Photosmart B109n - cannot configure wireless

Dear PrintDoc

 

many thanks for all of your kind help with this.

I've already reinstalled this twice and now I've had enough.

 

I shall return the printer to the store tomorrow and swap it for an Epson since they have always worked fine for me in the past.

 

It really is a pity. I like HP and I like this printer but I've just had enough of the bugs in their software. I've wasted enough time on this problem and now it's time to give up.

 

thanks again for all your advice. Much appreciated.

 

best regards

 

Edward

Student
mmill
Posts: 1
Member Since: ‎02-28-2010
Message 9 of 23 (6,473 Views)

Photosmart B109 - cannot print

Solutions please!!   I  have purchased a HP Photosmart B109  but I cannot even print - it keeps coming up the printer is offline.  Very frustrating.  USB cables checked and reinstalled set up.  Any clues??

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 10 of 23 (6,471 Views)

Re: Photosmart B109n - cannot configure wireless

One more thing - have you disabled your Windows firewall and the firewall in your security system?

 

This may not be an HP printer or HP software problem at all....

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