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12-04-2011 04:48 PM
My HP Premium Photosmart All-in-One C309a printer will not connect to my wireless network. It has worked previously, but sometimes did not work after it went into sleep mode. I have done all the steps in the troubleshooting guide. Finally I re-installed the software. I also re-initialized the printer. At this point it just searches and searches for the wireless router. I printed the "wireless network test report" and it indicates that the wireless radio is not working. I checked the settings and it is set on automatic. Also the wireless indicator light on the printer is lit.
12-07-2011 03:47 PM - edited 10-30-2012 12:01 PM
Reset the printer: Turn it off, hold the # and 6 keys while and a bit after turning it back on.
If that does not work, this is how to contact HP support: www.hp.com/go/totalcare
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
01-11-2012 04:14 PM
Please call HP for further advanced troubleshooting for this particular issue for this printer
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If my answer solved the problem please mark the topic as the accepted solution
Although I am an HP Employee, ALL of my posts express MY opinion, and not of HP, whatsoever.
10-30-2012 05:13 PM
11-06-2012 01:41 PM
my printer goes thru the diagnostics and prints a report--says wireless radio does not work---wireless light on the front is on--but it goes into a search (never finds anything)
11-07-2012 09:49 AM
01-11-2013 07:08 AM
Thanks to this Board, I solved my 'WIFI won't work anymore" problem. My C309a's wireless radio had been flaky for months and finally stopped working. Afer going through all the diagnostics and resetting procedures, I was satisfied that the radio was a goner. Reading this Board, I found out the the wireless card was easy to locate and remove but impossible to find on-line. HP, as others have learned, was no help here.
So, I decided to go wireless using the printer's ethernet port. I bought a TP-Link WR702N at Microcenter ($30) for this purpose. It's a small (credit card size) attractive device. It permits me essentially to put the printer's ethernet port onto my home wireless network. Out of the box, it has to be configured into 'client' mode for this purpose. This was difficult due to the outdated and poor documentation (2-stars). I called their tech support and a very efficient CR walked me through the process. She immediately recognized my problem (I haven't been the only caller) and helped me resolve the issue. 5-stars for the support. Also check the Amazon reviews for similar instructions.
I can now print wirelessly again with the added bonus of a solid connection and surprising speed (due to 802.11N and the 150 Mbps speed). It's like a new printer (one that still uses ink wantonly, however). I bought another one from Amazon yesterday ($24.99) to use as a travel router in hotels.
My suggestion for those whose C309a's WIFI radio has gone belly-up. Just buy a WR702N and put it on your printer. If you have trouble configuring 'client' mode, don't waste time trying to figure it out; call tech support. In fact, knowing what I do know about how it has improved my print speed, I would recommend this device even if the WIFI still works.
02-14-2013 11:30 AM
Thank you for taking the time to post this great information. Even though it is just a work-around, I am sure others will benefit from it.