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Photosmart C4580 Error #100 VSA (1494 Views)
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troubledsteve Student
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troubledsteve
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Registered: ‎09-18-2009
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Photosmart C4580 Error #100 VSA

[ Edited ]

‎09-18-2009 01:54 PM - edited ‎09-18-2009 02:00 PM

I am trying to setup the photosmart C4580 to work wirelessly.  When I get through the installation it crashes out with the following error

Error #100 VSA.  I note that several other users have seen something similar but mainly with Mac's.  I have a sky router, I am running windows vista home premium (arent we all).  Any ideas?

Message Edited by troubledsteve on 09-18-2009 02:00 PM
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Associate Professor
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Wi-Fi-Guy
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Registered: ‎11-17-2008
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Re: Photosmart C4580 Error #100 VSA

‎09-18-2009 02:06 PM

VSA usually means your computer cannot talk to the printer even though the printer is on a network.  What is the IP address of the printer and your computer?

 

Please download the network diagnostic utility (NDU) located here:  ftp://ftp.hp.com/pub/printers/ndu/

 

Run the program and it will try to find your printer as well as all the other network devices on your network.  Tell me if it finds your printer.  If you like, capture a screen shot and email it to wireless at hp dot com.

 

Finally, do you have a model number for your Sky router?  I'd like to look up the user's guide.

Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.
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troubledsteve Student
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troubledsteve
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Re: Photosmart C4580 Error #100 VSA

‎09-19-2009 12:55 AM

HI WiFi Guy

 

I was hoping that you would respond.  I want to just make sure you know all of my setup.  I have no wireless card in my PC so it is connected to the router using an ethernet cable...but the router is not in the same room.  So I have used an Advent Powerline Ethernet Adapter, which uses the mains to send the signal to a receiver plugged into the mains next to the PC.  The wireless light on the PC is on, I have used my laptop wirelessly in the same room as the printer without any issue.  Currently the printer is connected to the PC via a USB.  I ran the utilty, nice tool, and have emailed the screen print but it does not find a printer which did not surprise me as I have yet to get it on the network.  There is little information on the router but the box lists it as a SAGEM F'at'ST 2504 SKY.  I hope you can help.

 

Cheers

 

Troubledsteve

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