HP Support Forums
Join in the conversation.
09-19-2009 11:07 AM
My HP Photosmart C4580 All-in-One works beautifully as a wireless printer on small networks such as my home network that goes through one WEP encrypted router. However, neither myself nor the HP support person I spoke with over the phone can get my printer to connect to my HP dv5-1235dx PC (Vista operating system) through my college's wireless network. The network is encrypted (I do not know if it is WEP, WPA, or something else), and does have several visible SSIDs from where my printer is because there are several routers in the building, adding to the complexity of the issue.
The crux of the problem is: I called the school's IT support and they said that I need to change the printer from a static IP to a DHCP but they do not provide support for wireless printers and therefore cannot do this for me. HP support was unable to help me do this when I called them.
Is there a way I can do this if I do not have administrative privileges on the network and obviously did not set up the network? I am not sure whether or not I am allowed to access the router I am closest to to do things such as cycle the power to it.
09-19-2009 08:47 PM
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP