This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Photosmart C4580 on encrypted university network: change static IP to DHCP (1313 Views)
Reply
Student
CEFS
Posts: 1
Registered: ‎09-19-2009
Message 1 of 2 (1,313 Views)

Photosmart C4580 on encrypted university network: change static IP to DHCP

My HP Photosmart C4580 All-in-One works beautifully as a wireless printer on small networks such as my home network that goes through one WEP encrypted router.  However, neither myself nor the HP support person I spoke with over the phone can get my printer to connect to my HP dv5-1235dx PC (Vista operating system) through my college's wireless network.  The network is encrypted (I do not know if it is WEP, WPA, or something else), and does have several visible SSIDs from where my printer is because there are several routers in the building, adding to the complexity of the issue.

 

The crux of the problem is:  I called the school's IT support and they said that I need to change the printer from a static IP to a DHCP but they do not provide support for wireless printers and therefore cannot do this for me. HP support was unable to help me do this when I called them.

 

Is there a way I can do this if I do not have administrative privileges on the network and obviously did not set up the network?  I am not sure whether or not I am allowed to access the router I am closest to to do things such as cycle the power to it.

 

Thank you!

 

Please use plain text.
Provost
PrintDoc
Posts: 19,147
Registered: ‎08-19-2009
Message 2 of 2 (1,296 Views)

Re: Photosmart C4580 on encrypted university network: change static IP to DHCP

I think you are out of luck without admin access to the network.
________________________________________________________
Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
Please use plain text.