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Re: Photosmart D110 offline, error printing (1715 Views)
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Student
ceastman
Posts: 4
Registered: ‎04-06-2012
Message 1 of 6 (1,727 Views)

Photosmart D110 offline, error printing

HP Photosmart D110 printer,  D-Link router. Laptop running Windows 7 64-bit. Recently I had to reestablish
 Internet connection via EarthLink, and D-Link reset the router, after which I could not get the printer online using any of the directions I found here. The printer says it is correctly set up and recognizes the network, but nothing I tried would get it online. So I installed the printer again on another port as a copy. This copy is online but also will not print--in the print queue it says error. What do I try next?

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PrintDoc
Posts: 18,889
Registered: ‎08-19-2009
Message 2 of 6 (1,724 Views)

Re: Photosmart D110 offline, error printing

Does Earthlink provide your router?  What model is it?  Can you update firmware on it?

 

Delete all instances of the printer, then go to Start > All Programs > HP > [your model] > Add a Device and re-add the device.

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Student
ceastman
Posts: 4
Registered: ‎04-06-2012
Message 3 of 6 (1,722 Views)

Re: Photosmart D110 offline, error printing

It failed to install. What next?
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Student
ceastman
Posts: 4
Registered: ‎04-06-2012
Message 4 of 6 (1,722 Views)

Re: Photosmart D110 offline, error printing

EarthLink did not provide the router. It is a D-Link DIR-615.
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Provost
PrintDoc
Posts: 18,889
Registered: ‎08-19-2009
Message 5 of 6 (1,718 Views)

Re: Photosmart D110 offline, error printing

OK, use the router CD to make sure your router has the latest firmware.

________________________________________________________
Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
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Student
ceastman
Posts: 4
Registered: ‎04-06-2012
Message 6 of 6 (1,715 Views)

Re: Photosmart D110 offline, error printing

I was able to reinstall the printer through Devices and Printers-> Add a printer, and now it is online and printing. Thanks.

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