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hbkangkm
Posts: 2
Member Since: ‎02-08-2010
Message 1 of 2 (1,208 Views)

Photosmart Plus B209 touch screen problem

I bought Photosmart Plus B209 three weeks ago.

 

I have some problem for touchscreen and power button.

Once I turn on the printer, it was working for 3 hours. After 3 hours, even the light is on, the button and touch screen are not working. So, I disconnect power plug and then connect the plug; it is working for three hours, after the problem again.

 

I replace new one due to this problem. But new one also has same problem.

 

Any other good method?

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 2 (1,206 Views)

Re: Photosmart Plus B209 touch screen problem

Are you disconnecting the power plug from the wall or the back of the printer?

 

The correct way to reset it is to turn it off, unplug from the back of the printer, wait 30 seconds then plug it back in and turn it on.

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