Photosmart Plus B210 Won't Stay Connected [ Edited ]

[jcreilley]

I have a new computer and printer, a B210. When I first ran the network setup wizard, entered my password, and connected my computer to the network, I printed a couple pages just fine, and then all of a sudden, the computer claimed the printer was offline, although the printer itself still had the solid blue 'connected' light on, and displayed its network settings with no problem. Whenever I tried to use the network connection wizard again, it froze up and I had to unplug the printer. Now when I start the printer up, it connects to my network, and will print one page just fine, after that it goes offline and freezes if any button is pushed. I tried the WEP setup pushbutton option as well, and that also resulted in freezing the printer. Also when I try to disable the wireless radio, the printer once again freezes. I am completely floored as to what's causing this insanity, please help!

Thank you, 

John Reilley

[PrintDoc]

With the printer on, pull the power plug out of the back of it for 30 seconds.  Plug back in and turn on.

What operating system?  What router?  What kind of encryption (WEP, WPA, etc)?

[ereed]

I have the same issue where my printer check says the printer is connected yet my pc says the printer is offline. I am using a Dell Inspiron laptop with Windows 7 Home Premium, a Netgear N600 dual band router and WPA encryption. HELP!

[PrintDoc]

Download and run this utility:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...

What does it say?

[ereed]

I removed all the HP software and used the original disk to reinstall instead of downloading online. That seemed to correct the issue for now.