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02-08-2010 08:23 AM
When installing software and drivers on Windows 7 Premium 64 bit laptop,(previously upgraded from Vista), the installation software does not find the Photosmart Premium C309G, even if I supply the IP address, which is on same subnet. Same printer has installed fine for Windows XP on three other computers on same network. It is possible to find it via windows 7 add printer function using the appropriate basic driver, but then if I try to print, it cannot print test page, print garbage, after very long time and never clears from "printing" status in the queue until I manually cancel it. This is a wired ethernet connection on home network.
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02-08-2010 09:21 AM
The first thing to check is your firewalls. Disable both Windows firewall and your security system's firewall and try the installation again.
If you had this printer installed on Vista, you may need to just add this patch. It is only to patch Vista software to work on Win 7, so if this is not the case, disregard.
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02-09-2010 09:48 AM
Thanks. Turns out I have a different version of security software on my W7 laptop. Although it is supposed to give me a message when it blocks traffic, it did not. In fact traffic did flow to the printer, but it did not work. Anyway, defining a static IP on the printer and allowing it though the firewall did the trick. FYI Bit Defender 2010 was the culprit.