Photosmart premier C310a constantly going offline (1978 Views)
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thommcn
Posts: 14
Member Since: ‎01-26-2011
Message 1 of 16 (1,978 Views)
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Photosmart premier C310a constantly going offline

I have updated my router's firmware (Belkin N+ F5D8235) and updated the c310a.

 

Following advice I found in another thread, I have tried automatic and manual IPs. With the automatic IP the printer goes into energy save mode in 5 or 15 minutes and drops the connection,  when set with a manual IP address it drops that connection in around an hour. ePrint or Product Updates don't function with a manual IP.

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PrintDoc
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Member Since: ‎08-19-2009
Message 2 of 16 (1,932 Views)

Re: Photosmart premier C310a constantly going offline

Did you set the manual IP outside the DHCP range?  Did you enter the Gateway and DNS on the printer EWS?

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thommcn
Posts: 14
Member Since: ‎01-26-2011
Message 3 of 16 (1,918 Views)

Re: Photosmart premier C310a constantly going offline

Hi PrintDoc, I followed the information PrintApper posted in another thread http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-Not-Connected-error/td-p/310298/page/9

 

Since I prefer Belkin routers my router's IP is 192.168.2.1

 

I let the printer suggest a manual IP address the following is the result; Manual IP is 192.168.2.243. Manual Subnet is 255.255.255.0, Manual Default Gateway 192.168.2.1 and Manual Preferred DNS Server is 192.168.2.1

 

Everything works okay except that roughly around 60 minutes my printer drops the connection. It vanishes from the HPLIP monitor (I'm an Ubuntu Linux user most of the time) and it doesn't respond to pings. Rebooting either my router (Belkin F5D8235-4 v2) or the printer resumes the connection for another hour then either device has to be rebooted again.

 

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PrintDoc
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Member Since: ‎08-19-2009
Message 4 of 16 (1,914 Views)

Re: Photosmart premier C310a constantly going offline

Is the Belkin router firmware updated?

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thommcn
Posts: 14
Member Since: ‎01-26-2011
Message 5 of 16 (1,907 Views)

Re: Photosmart premier C310a constantly going offline

I updated the Belkin's firmware immediately after I started having all this trouble with the printer.

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PrintDoc
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Member Since: ‎08-19-2009
Message 6 of 16 (1,885 Views)

Re: Photosmart premier C310a constantly going offline

OK great.  Is the manual IP outside the DHCP range of your router?

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thommcn
Posts: 14
Member Since: ‎01-26-2011
Message 7 of 16 (1,872 Views)

Re: Photosmart premier C310a constantly going offline

My router's IP Pool ends at 100, I've set the manual IP to 243 which is well outside the range of my router.

 

Manual IP Address - 192.168.2.243

Manual Subnet Mask - 255.255.255.0

Manual Default Gateway - 192.168.2.1 (also my router's IP address)

 

Manual DNS Server - 192.168.2.1 (also my router's IP address)

 

I had assumed that most of the printer was put to sleep in energy save mode but it's obviously not. It just stops communicating after an hour

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PrintDoc
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Member Since: ‎08-19-2009
Message 8 of 16 (1,856 Views)

Re: Photosmart premier C310a constantly going offline

The printer should wake on network activity.  This may be a problem with the Belkin router.  Do you have another router to try or can you take the printer to a friend's house?

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frankminutillo
Posts: 21
Member Since: ‎01-09-2011
Message 9 of 16 (1,828 Views)

Re: Photosmart premier C310a constantly going offline

Hi,

 

I have been following this thread with interest since I have the same printer, the same router and the exact same problem. There are times when the printers IP address will produce a page on my computer but will not do the same on my ipod even when sitting at my computer desk. Nor will the HP iPrint photo app "find" the printer. 

 

If I cycle the wireless connection from the printer to off then back on, the printer will work fine wirelessly from all devices...for a while then it seems to just dissappear. I was hartened some this morning when the printer downloaded to firmware updates thinking that HP had just maybe addresed the issue but no, the issue remains.

 

I will keep following in the hope that somehow this gets resolved. But, I won't hold my breath.

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thommcn
Posts: 14
Member Since: ‎01-26-2011
Message 10 of 16 (1,822 Views)

Re: Photosmart premier C310a constantly going offline

It does look like the printer doesn't want to play with my belkin router because it was fine with a mate's Linksys router. Hopefully I can find some time to get a new linksys router soon. Thanks PrintDoc

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