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ThomasSars
Posts: 6
Member Since: ‎04-14-2010
Message 1 of 10 (10,827 Views)

Printer Won't Print

Printer(PhotosmartC7280) worked fine until a couple of days ago. Now it won't respond to the wireless Print command from the computer(G60T Notebook). On the printer I printed a test page, and it worked fine. Also, I used the Wizard on the printer and reinstalled the network connection, and it indicated on the printer display that it is receiving the wireless signal from the router. 

Is the computer not sending the correct Print command? If not, how can this be checked and corrected?

Any help would be appreciated.

 

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 10 (10,823 Views)

Re: Printer Won't Print

Print a Network Config Page from the printer.  On there will be the printer's IP address.  If it looks valid (not 0.0.0.0) type it into a browser to test communication with it.

 

What operating system?  Also, tell me about your network - router brand/model, encryption type (WEP, WPA, etc) and ISP type (DSL, Cable, etc).

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Top Student
ThomasSars
Posts: 6
Member Since: ‎04-14-2010
Message 3 of 10 (10,807 Views)

Re: Printer Won't Print

The URL appears valid. I typed it into the browser, but most of what I got was reverse look-up stuff. I'm not sure how to "communicate" with it as you suggest. Basically, I'm not very adept at computer technology.

Also, I'm running Windows 7, have high-speed Internet from Comcast, and the router is Netgear RangeMax WPN511.

Not sure what to do from here.  

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 10 (10,805 Views)

Re: Printer Won't Print

Don't google it, type it in where you would normally type a web address (yahoo.com, etc.).

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Top Student
ThomasSars
Posts: 6
Member Since: ‎04-14-2010
Message 5 of 10 (10,805 Views)

Re: Printer Won't Print

Also, the Network Config Page Lists Authentication Type as WPA-PSK and Encryption as Automatic(AES or TKIP). Sorry I forgot this in my previous post.

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 6 of 10 (10,793 Views)

Re: Printer Won't Print

Did you type the IP address into your browser?  You should be able to see the internal settings of the printer.

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Top Student
ThomasSars
Posts: 6
Member Since: ‎04-14-2010
Message 7 of 10 (10,791 Views)

Re: Printer Won't Print

Got it going. Rebooted the router and modem. Not sure why the signal wasn't good. Thanks for your help.

Student
auntcon
Posts: 1
Member Since: ‎06-13-2013
Message 8 of 10 (1,618 Views)

Re: Printer Won't Print

printer was fine now won't print on command

Student
duckddd123
Posts: 1
Member Since: ‎01-29-2014
Message 9 of 10 (834 Views)

Re: Printer Won't Print

help me connect my printer to computer

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 10 of 10 (820 Views)

Re: Printer Won't Print

What printer?  What computer (operating system)?  What router?  What have you tried?

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I am employed by HP
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