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08-22-2012 08:22 AM
I am trying to install a new printer, HP4620 ALL-IN-ONE PRINTER, Wireless printer.
After the installation, the printer only will print a word doc. Will not print Excel, or a PDF file? And I can’t make this new printer “MY Default Printer” my computer still recognize my old printer (Photosmart-7760) as Default printer! I cannot Undefault this old printer or even uninstall old printer files, because they are not listed under Photosmart printer? I ran HP Diagnostics program, and click on Printer , and saw Photsmart printer listed, and the only file associated with this printer was “UNIDRV.DLL” file? I know I shouldn’t delete a DLL file!
I’m at my wits end, I hoping someone can help me, or otherwise I will return this HP all in one printer!!!!
08-23-2012 12:25 PM
I'd like to help, but would like to know what operating system are you running?
08-23-2012 12:38 PM
Thanks, I have Windows 7 , if you can give me some helpful hints, I would appreciate.
,,but let me give you my latest post on another site:
Update on my Issues:
Monday night was on Phone with HP Tech Support from 10:30 PM until 3:15 AM... They try , but NO solution!
HP , said they will have someone call me within 24 hours (from another department) ... NO CALL
Last night I called again , talk to another Rep, he transfer me to another department, (Remote Depratment?)
Agent said it will cost me $99 for them to try and Fix my Problem ??? (They Claim its a Computer Issue)
I contested , saying the new Printer Software, Did NOT overwrite old Printer software , so it should be a Printer Issue. but HP say no.... My next call is to Customer Service, to Get a Return Ticket for printer.
I have an Old saying "YOUR ONLY GOOD AS YOUR LAST JOB"....My next computer will be APPLE !!!!!
HP, // PC lost me as a Consumer !!!
08-23-2012 01:08 PM
Are you able to right click>delete the Photosmart 7760 under Devices and Printers? If not, is there an error?