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04-15-2009 03:54 PM
I have a wireless laptop and I am not able to print from it. After 4-5 hours online with microsoft , we found that when mcafee was disabled i was able to print from my wireless laptop. So, they advised me to contact mcafee to "reconfigure" to allow printing from the laptop. I spent 2 more hours online with mcafee, followed all their instructions but it still did not resolve the issue. Finally, the last rep from mcafee said I needed to contact HP for the "port #" for the printers (I have a Laserjet 1012 and a Deskjet 5740.) Can someone please tell me where to find these port numbers ????? I tried to get through to HP and the computer response says there is no support for my product any longer. I just need to figure out these port #'s in order to adjust the firewall settings in Mcafee.
This has been extremely frustrating-- can someone please help me out??
04-15-2009 04:14 PM
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I am an ex-HP Employee.