Posts: 1
Member Since: ‎04-15-2009
Message 1 of 2 (3,220 Views)

Printer port #???

I have a wireless laptop and I am not able to print from it. After 4-5 hours online with microsoft , we found that when mcafee was disabled i was able to print from my wireless laptop. So, they advised me to contact mcafee to "reconfigure"  to allow printing from the laptop. I spent 2 more hours online with mcafee, followed all their instructions but it still did not resolve the issue. Finally, the last rep from mcafee said I needed to contact HP for the "port #" for the printers (I have a Laserjet 1012 and a Deskjet 5740.) Can someone please tell me where to find these port numbers ????? I tried to get through to HP and the computer response says there is no support for my product any longer. I just need to figure out these port #'s in order to adjust the firewall settings in Mcafee.

This has been extremely frustrating-- can someone please help me out??

Regents Professor
Posts: 4,502
Member Since: ‎11-17-2008
Message 2 of 2 (3,215 Views)

Re: Printer port #???

McAfee? Oh you're in luck! HP has made a document to configure McAfee to allow all ports and programs for printers. Refer THIS document.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation