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Honor Student
burnsjl
Posts: 4
Member Since: ‎09-20-2010
Message 1 of 2 (997 Views)

Printer says "Incompatible Print Cartridge"

I have a HP Photosmart D110 series..  I bought it yesterday and when I first started it, it worked fine until I went and registered it..  Now the printer says Incompatible Print Cartridges and refer to status screen on my computer for details. So I logged in and the computer says this "Cartridge(s) are not intended for use in this printer as it is currently configured.

See printer front panel for information on resolving this condition."   

 

SO my question is what do I do since they are both referring back to each other????

 

Thanks

Grad Student
TreeFrog
Posts: 290
Member Since: ‎04-22-2010
Message 2 of 2 (973 Views)

Re: Printer says "Incompatible Print Cartridge"

If you haven't already - call or chat with support.  Sounds like the wrong cartridge might have gotten in the box or you might be using the printer in a location HP didn't expect it to go (different country).  Possible have your computer set to another country.  Supoprt should be able to help you sort it out.

Please mark the post that solves your problem as "Accepted Solution"
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