09-01-2012 08:11 AM
I have an HP Officejet 6500 All in One Series. It won't connect to my lap tops. It was working fine a few days ago and then started spooling very slowly or giving me the message that it was off-line. I have uninstalled and reinstalled a new driver on my Samsung lap top. I rerun the wireless wizard on my HP Printer. I try install the printer on my laptop. It can't find my printer so I use the hostname and I have tried using the IP address. It gives me the message that an additinal port is required. It also gives me the choice to choose a Device Type the first one being a generic network card. In the list it only gives me the choice for an HP Jet Direct. I understand none of this.
Again the wireless test result says that no problems are found. congratulations on the successful setup of your wireless router.
I amnot sure if this info will help. My phone, iPad, and two other laptops, xBox and Wii all connect to the router with no issues. Please help!
PS I have tried many of the listed solutions with no success!
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09-02-2012 06:01 PM
What router? What operating system on your computer?
Say thanks by clicking "Kudos" on the left in the post that helped you.
I am employed by HP
09-02-2012 08:36 PM
The wireless report states there is no problem found. The IP address is 169.254 etc. The URL: 192.168... and when I try to connect to the embedded webserver.....I get the response that it cannot be found or taking too long to respond.
What is the problem. Are printers only suppose to last for 3-4 years. I have made 6500 copies with this printer and it still prints well. Please, someone respond.
09-03-2012 07:52 AM
I should have done this to begin with. But for those who are having the same issues.....I reset the printer back to its factory default settings. It seems to be working fine now.