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DVelarde
Posts: 1
Member Since: ‎01-25-2011
Message 1 of 22 (15,751 Views)
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Printer won't print wireless from one laptop

I just got the Photosmart Plus B210A for Christmas and it is all set up to print wireless from all of the computers in my house except my Dell Laptop which runs Windows Vista home edition.  Everything says it connect and working but I am unable to print.  I just get an error message.  

 

The only thing I am able to print wireless is when I open the printers webpage by typing in the IP address and choosing to print a test page.  

 

All the diagnostic tools I have downloaded all say the printer is connected and working fine.  

 

I have tried uninstalling it and reinstalling again.  Nothing works.  I also have a Mac and another Dell Desktop that both print wireless just fine.  

 

Please help!!!

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PrintDoc
Posts: 20,336
Member Since: ‎08-19-2009
Message 2 of 22 (15,685 Views)

Re: Printer won't print wireless from one laptop

Have you tried disabling your security system's firewall?  Have you deleted and re-added the printer in Control Panel?  If not, do it in this manner:

 

1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing.
2. Click >> Start >> Control panel >> Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's host name (found on the printer's network configuration report the generated above). Click Next.
If you get a message about Additional Port Information Required, then the printer was not found using the host name. You can go back and retry or using the printer's IP address instead of the host name.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Make a choice and click Next.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.

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Student
asl2000
Posts: 1
Member Since: ‎01-30-2011
Message 3 of 22 (15,637 Views)

Re: Printer won't print wireless from one laptop

Thank you , Thank you , Thank you.  I have spent all weekend trying to get this printer to work.  This should be posted directly on the HP website as an offical fix.  I cannot believe this is not part of any of the on-line help on HP's website for wireless trouble shooting.

 

 

Student
foxitrotr
Posts: 1
Member Since: ‎02-02-2011
Message 4 of 22 (15,561 Views)

Re: Printer won't print wireless from one laptop

I used the advice tht you gave to another person and the printer would not print the test. Now what do I do

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PrintDoc
Posts: 20,336
Member Since: ‎08-19-2009
Message 5 of 22 (15,552 Views)

Re: Printer won't print wireless from one laptop

What printer?  Was there an error message?

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Student
aginvestor
Posts: 1
Member Since: ‎10-13-2011
Message 6 of 22 (14,426 Views)

Re: Printer won't print wireless from one laptop

Thank you!  Worked for me, too.

:smileyhappy:

(also, I tried to KUDO your response, but it didn't seem to work)

Top Student
scott1804
Posts: 5
Member Since: ‎12-01-2011
Message 7 of 22 (13,793 Views)

Re: Printer won't print wireless from one laptop

I have an HP6300 printer hooked up wirelessly on my network.  The problem I am having is it will print but only the first page, unless I go into the printer setting and lett it to print a different page.  But it will only print one page at a time.\

 

Windows7 Sony laptop only, works on my Dell running XP.

 

Thanks

Provost
PrintDoc
Posts: 20,336
Member Since: ‎08-19-2009
Message 8 of 22 (13,791 Views)

Re: Printer won't print wireless from one laptop

What router are you using?  Have you cycled power on the router then restarted the printer?

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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Top Student
scott1804
Posts: 5
Member Since: ‎12-01-2011
Message 9 of 22 (13,789 Views)

Re: Printer won't print wireless from one laptop

Yes have done both.  My router is a netgear.

Provost
PrintDoc
Posts: 20,336
Member Since: ‎08-19-2009
Message 10 of 22 (13,784 Views)

Re: Printer won't print wireless from one laptop

OK, make sure the Netgear's firmware is updated.

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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
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