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Eddy_Francotte
Posts: 5
Member Since: ‎04-05-2014
Message 1 of 10 (296 Views)
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Problem printing wireless

Hello,

 

My HP Photosmart 6520 worked fine till now.

It is connected wireless to my home network. Connection to the router is ok.

 

- printing by wireless direct is working ok

- printing by eprint is working ok

- printing by usb is working ok

- scan send by email is working ok

 

- scan to computer not ok (does not see the different laptops in the system)

- printing from laptops is not working

- connection throug the EWS is not working, no connection possible (with wireless direct is working fine)

- try to reïnstall the printerdrivers= ok, but cannot find printer wireless...

 

I tried already factory reset on the printer and reconfiguring the wireless => no succes

I tried to change the ip-adres from the printer manualy => no succes

I changed the firewall setting in my router to LOW => no succes

 

Conclusion : verything is working fine except normal printing....

 

Someone an idea?

Regents Professor
sabretooth04
Posts: 5,575
Member Since: ‎07-30-2012
Message 2 of 10 (283 Views)

Re: Problem printing wireless

Make and model of router?  When you have the problem does the printer have an IP address?  Status of the blue light when the issue is there?  You said you entered a manual IP for the printer, what is that IP?  What is the DHCP range of the router, starting and ending addresses?

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Top Student
Eddy_Francotte
Posts: 5
Member Since: ‎04-05-2014
Message 3 of 10 (279 Views)

Re: Problem printing wireless

When I have the problem the printer has an IP adress (192.168.1.3) , the wireless status led is blue (not blinking).

Router is the BBOX-3 delivered by Belgacom (internetprovider in Belgium).

Manual adres entered (192.168.1.19) and also once with (192.168.1.3).

Range 192.168.1.2 to 192.168.1.63

 

Regents Professor
sabretooth04
Posts: 5,575
Member Since: ‎07-30-2012
Message 4 of 10 (277 Views)

Re: Problem printing wireless

OK so you have not set a static IP in the printer because the IP you set is within the DHCP range of the router.  Try this first.

 

Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual). 

    This is for Linksys routers but can be used for all routers.  Verify your DHCP range and change this

    first if needed.  More Wireless Printing help is here.

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Top Student
Eddy_Francotte
Posts: 5
Member Since: ‎04-05-2014
Message 5 of 10 (271 Views)

Re: Problem printing wireless

tried with 192.168.1.103 but nogo :-(

 

Regents Professor
sabretooth04
Posts: 5,575
Member Since: ‎07-30-2012
Message 6 of 10 (269 Views)

Re: Problem printing wireless

OK, full shot...

 

These settings are for setting up your wireless printer to stay connected to your router, keep wireless devices better connected and make your router secure and hack proof.

 

1. Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual). 

    This is for Linksys routers but can be used for all routers.  Verify your DHCP range and change this

    first if needed.  More Wireless Printing help is here.

2. Verify in the printer that 'Auto Off' is disabled.  Use the Embedded Web Server (EWS) by going to the  

    printers IP address in your browsers address bar, click  Settings Tab/Auto Off.  Or use the Printer

    Assistant, Printer Home Page (EWS). 

 

In the router:  (Refer to your router manual for information)

 

3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest. 

4. Set router to 20Mhz only, or 145Mbps depending on router. 

5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode. 

6. Disable WPS and never use it and disable UPnP for the routers security.  Nobody can hack your

    system now and helps with wireless connectivity (if you want to know why, search the web). 

7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,

    they must be different for all bands, even for any Guest networks. 

8. Save all settings.  Power off both, wait 2 mins.  Power on router wait 2 mins. 

9. Power on printer and verify it reconnects to router. 

 

Windows 7/8/8.1   Is Network Discovery on or off?

  1. Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.

  2. Under Home or Work (current profile) / Network Discovery.

Select "Turn on network discovery" and save changes.

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If my post resolved your problem, please mark it as an Accepted Solution ...
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Top Student
Eddy_Francotte
Posts: 5
Member Since: ‎04-05-2014
Message 7 of 10 (267 Views)

Re: Problem printing wireless

1. tried

2. no auto off. (EWS cannot be reached, not with static adres, only in direct mode )

3. Fixed channel 8

4.

5. WPA2 ok

6. disabled

Networkdiscovery on.

 

These parameters were already since the beginning like this. Worked fine for 1,5 year...

Regents Professor
sabretooth04
Posts: 5,575
Member Since: ‎07-30-2012
Message 8 of 10 (263 Views)

Re: Problem printing wireless

Under the HP directory do you show "Update IP Address"?  Try clicking it and putting in your static IP address.  Let me know.

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Top Student
Eddy_Francotte
Posts: 5
Member Since: ‎04-05-2014
Message 9 of 10 (262 Views)

Re: Problem printing wireless

I tried but no succes.

connect to static ip with internet explorer or firefox (to open the ews) does not work either.

 

Regents Professor
sabretooth04
Posts: 5,575
Member Since: ‎07-30-2012
Message 10 of 10 (260 Views)

Re: Problem printing wireless

Power cycle everything?  Power on router, wait 2 mins, power on printer, power on PC?   Still no EWS?  Verify printer is connected to router with the your IP?

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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
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