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Honor Student
seans5
Posts: 2
Member Since: ‎02-19-2012
Message 1 of 16 (24,739 Views)

Problem with wireless setup of HP OfficeJet Pro 8600 Premium

Hi.  I've hit a wall trying to use my new OfficeJet Pro 8600 printer wirelessly.  

 

The printer is correctly installed on the network.  The settings are correct, the IP address is valid, and the signal strength display shows excellent signal.  I can print to the printer via my iPhone, but not any computers on my network.

 

My computers connect to my network via cat 5, lan (not wirelessly).  The computer simply does not see the printer on the network.  I can't even ping the printer's IP address successfully.  

 

What am I missing?  

Honor Student
seans5
Posts: 2
Member Since: ‎02-19-2012
Message 2 of 16 (24,712 Views)

Re: Problem with wireless setup of HP OfficeJet Pro 8600 Premium

A couple of additional quick notes:

I have set the Printer's IP address to be static from my router.

I am using a Belkin N+ router.

 

Thanks for any help you might be able to offer.

PhD Student
Binary_Zen
Posts: 821
Member Since: ‎08-12-2009
Message 3 of 16 (24,664 Views)

Re: Problem with wireless setup of HP OfficeJet Pro 8600 Premium

Do you have any software firewall that could be blocking the communication? You can use the Network Diagnostic Utility to see if it can find possible issues with communicating with the printer. The only other thing I could think of is that the printer and the computer are not on the same subnet. You can print the network configuration from the printer (Touch the Wireless Icon, Touch Settings, Touch the down arrow and then touch Print network config.) and then compare it to the network configuration in your computer.

Binary_Zen (worked at HP )

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Honor Student
agraphia
Posts: 3
Member Since: ‎09-13-2012
Message 4 of 16 (22,833 Views)

Re: Problem with wireless setup of HP OfficeJet Pro 8600 Premium

Hi I'm experiencing this same problem and nothing on tech support has helped (i've tried everything!)

Subnet Mask is the same

PhD Student
Binary_Zen
Posts: 821
Member Since: ‎08-12-2009
Message 5 of 16 (22,820 Views)

Re: Problem with wireless setup of HP OfficeJet Pro 8600 Premium

Hi Agraphia,

 

How is the printer connected to the router (Wireless or Wired via Ethernet)?

 

How is the computer connected to the router (Wireless or Wired via Ethernet)?

 

What is the error message you are getting during the Software Installation?

 

Binary_Zen (worked at HP )

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Please mark Accept As Solution if it solves your problem
Honor Student
agraphia
Posts: 3
Member Since: ‎09-13-2012
Message 6 of 16 (22,810 Views)

Re: Problem with wireless setup of HP OfficeJet Pro 8600 Premium

Hi Thanks for the reply.

What's been happening is that the printer would connect happilly to the wireless and the computer would connect happilly to the wireless but on installation of the printer, the computer can't find the printer.

 

The computer is connected to wireless router (Huawei E586) via a Belkin "play wireless USB adapter" and the printer picks up the Huawei router with perfect signal

 

PROGRESS: When the router is plugged directly into the computer (via USB) THEN it picks up the printer, so I did install the printer, but as soon as the router is plugged out (even though both are still connected to the wifi), it can't find the printer

So presuming it's the communication between router and computer, I can't find any firewall or anything that would prevent sharing (I've done everything on tech support website). I've even completely opened up the security on the router (i'm in a rural area so i'm not worried about security) and removed anti-virus

 

Thanks!

 

Honor Student
agraphia
Posts: 3
Member Since: ‎09-13-2012
Message 7 of 16 (22,717 Views)

Re: Problem with wireless setup of HP OfficeJet Pro 8600 Premium

Can anyone help?

Honor Student
MELPT
Posts: 1
Member Since: ‎10-16-2012
Message 8 of 16 (22,450 Views)

Re: Problem with wireless setup of HP OfficeJet Pro 8600 Premium

Let me tell you what I did. As you as was not able to "see" the printer.

In my computer:

a) Open Add a printer

b) Add a local printer

c) Create a new port

d) Standard TCP/IP

e) Enter printer's IP

d) Done - it works. Now I am able to print wireless from my laptop.

I hope it helps.

Student
lisamjames
Posts: 1
Member Since: ‎04-20-2013
Message 9 of 16 (19,324 Views)

Re: Problem with wireless setup of HP OfficeJet Pro 8600 Premium

Hi MELPT

 

I was having the same issue. I was able to successfully install on one computer but the other wouldn't connect even with all of the system generated help etc.

 

Your instructions, worked straight away! Thank you!

Honor Student
Alvinhno
Posts: 2
Member Since: ‎11-08-2013
Message 10 of 16 (9,838 Views)

Re: Problem with wireless setup of HP OfficeJet Pro 8600 Premium

How about on MacBook Pro? How do i print on wireless.?

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