Problems with Photosmart Premium C309A

[antmanzero]

Hi

My printer is connected to the network by wireless connection, and my PC is connected by a wired connection. When I try to connect to the printer, it will not detect it, but, using the Network Diagnostic Utility, it detects the printer quite fine, and I can connect to the printer's IP with my browser. I reset the subnet mask, default gateway is empty, and I see no reason why it's not connecting. Any ideas? BTW, I tried connecting by clicking both wired and wireless connection in the driver setup.

[antmanzero]

Running Windows XP 32 bit

[PrintDoc]

Did you try to disable your security system's firewall?

[occupant3030]

I have similar problem, wireless connection.  Printer works fine from Windows XP laptop, will not work from Windows 7.

I've tried disabling firewall, uninstall/resinstall (LOTS of times).  HP support tried but couldn't resolve it.  Can HTTP to IP address and see the printer and the HP diagnostics can too, but the HP Solution Center doesn't show a connection status in the top left corner of the screen and the icon for Status is missing.  When I try to print to it, the job just hangs.

This used to work fine!  The  problem came up just last week.   I suspect some Windows update caused the problem, but the cost of determining that > the cost of the printer, so once it runs out of ink, I'll give it another try and then haul it to the recycle center, I've put way too much time into trying to get it fixed.  If anyone has another idea, I'd appreciate it, it's become a challenge, but I'm close to giving up.

[antmanzero]

All antivirus and firewall was disabled, and it didn't detect it. Since the printer's connected to the router wirelessly, I should be clicking wireless network connection, even though my PC is connected via wire, correct?

[PrintDoc]

It does not matter at all how the printer or PC are connected to the router...as long as they are connected to the same router.

[LilysMom]

I too, am having the same problem as a couple of users. It started about a week ago, 1/14/11. Functionalities stopped working on the printer. I've tried all of the diagnostics, uninstalling completely, cleaning up the registry and files, and cannot completely reinstall with the original CD. I have a wireless router and modem for PC internet connections and printer. I also powered off/on the router, printer, and rebooted the PC.  Even though the printer is visible and shows connected, the diagnostics say it is not as well as the install. One time the install appeared to finally be working when the last part of the setup starts to check the various parts to validate. I received a Fatal Error on the install, the CD drive on hpzsetup.exe. I tried to manually start with the executable file and I'm just going around the mountain again and again! Please help. I've always been able to fix any problems but this one has got me stumped.

[LilysMom]

OS is XP 32-bit and I also disabled Firewall.

[PrintDoc]

Have you tried the diagnostic utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...