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Problems with your HP printer after upgrading to Windows 8.1
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Top Student
LexT
Posts: 5
Member Since: ‎11-30-2013
Message 21 of 143 (6,567 Views)

Re: Problems with your HP printer after upgrading to Windows 8.1

[ Edited ]

After the 8.1 update my HP LaserJet Pro CM1415fnw wasn't recognized as a printer but it showed up as connected in my router, I could even access the printer's web interface and update the BIOS.

 

Solution although I'm not sure if this works for everyone (sorry if some terms aren't accurate I have no idea what the original english are if you know them you can tell me and I'll correct them):

 

1. Open Control Panel

2. Open Devices and Printers

3. There are two options on top: add device and add printer, you want add printer

4. If it doesen't find your printer click printer not listed at the bottom. Else select your printer and continue :smileytongue:

5. Select add local printer and continue

6. Select new connection then default TCP/IP Port (HP TCP/IP Port made it unresponsive) and finally click continue

7. Enter printer's IP (look in your manual or your router config) and click continue. Now it should find something, else it won't let you continue.

8. use the recommended option

9. on the next panels do whatever you you like until it's done

 

Hope this works for you too!

 

Honor Student
bostonroy
Posts: 3
Member Since: ‎11-29-2013
Message 22 of 143 (6,563 Views)

Re: Problems with your HP printer after upgrading to Windows 8.1

Unfortunately this didn't work but I appreciate the effort of putting together a potential solution.  I am now being told by HP Support that my HP PSC 950 all in one printer is not compatible with Windows 8.1 despite having worked fine in Windows 8.  I am hoping that a new driver will be issued soon by HP to solve this problem as the 950 has been an excellent printer.  Right now HP support is recommending I buy a new printer.

Top Student
LexT
Posts: 5
Member Since: ‎11-30-2013
Message 23 of 143 (6,552 Views)

Re: Problems with your HP printer after upgrading to Windows 8.1

[ Edited ]

Updated my post.

Top Student
Maxi007
Posts: 6
Member Since: ‎12-03-2013
Message 24 of 143 (6,443 Views)

Re: Problems with your HP printer after upgrading to Windows 8.1

I just finished running the upgrade for Windows 8.  I followed your instructions an ran the link.  Was able to print the test screen, and it worked.  Went back to test it out on example page to print and get error message in printing queue, (error printing). 

Top Student
Maxi007
Posts: 6
Member Since: ‎12-03-2013
Message 25 of 143 (6,443 Views)

Re: Problems with your HP printer after upgrading to Windows 8.1

Please help! I use the link as instructed, and still get (error printing) in printing queue.
Top Student
LexT
Posts: 5
Member Since: ‎11-30-2013
Message 26 of 143 (6,437 Views)

Re: Problems with your HP printer after upgrading to Windows 8.1

Is your Printer's IP static?

Top Student
Maxi007
Posts: 6
Member Since: ‎12-03-2013
Message 27 of 143 (6,434 Views)

Re: Problems with your HP printer after upgrading to Windows 8.1

I have no idea what that means. I have been trying to figure this all out by trial and error.
Top Student
LexT
Posts: 5
Member Since: ‎11-30-2013
Message 28 of 143 (6,427 Views)

Re: Problems with your HP printer after upgrading to Windows 8.1

What printer do you use and how is it connected?
Top Student
Maxi007
Posts: 6
Member Since: ‎12-03-2013
Message 29 of 143 (6,424 Views)

Re: Problems with your HP printer after upgrading to Windows 8.1

HP Officejet 4500 all in one G510n-z. it's connected from printer directly into my laptop.
Top Student
LexT
Posts: 5
Member Since: ‎11-30-2013
Message 30 of 143 (6,420 Views)

Re: Problems with your HP printer after upgrading to Windows 8.1

Do you use the 8.1 drivers? And have you tried reconnecting the printer and rebooting laptop and printer?
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