01-07-2014 10:15 AM
Afer upgrading to Windows 8.1 from windows 8, my hp laserjet pro 200 m276nw scanner was not found from the traditional windows desktop, however scanning was successful by employing the tiles startsreen scanner icon. This was not an issue until after the update. Reinstalling HP driver and scanner software does not resolve this issue. While this is not a major inconvenience with this work around, it does seem odd that connecting from desktop does not function while from tiles it does. Is there a new driver that will avoid this in the works for a printer just under 1 year old?
01-07-2014 02:17 PM
I have 2 PC in the house which I have upgraded to Win 8.1. After the upgrade, I can not print to my HP Officejet Pro 8000 printer. I've tried to completely uninstall all HP prokukter incl. driver, after that I download the latest driver, but it does not help. If I run the HP Solution Center, I can print a test page, but if I print in MS Word, an error message "no printer installed, Word can not print." During printing in Word is that the printer is "ready" and everything looked normal.
I have run the "HP Print and Scan Doctor" and it went OK. However, I can not print a test page from this program. It is only "HP Solution Center" that can print a test page.
We have in house a win. 7 machine that can print without problems.
I have now spent a lot of time on this problem and hope that there may be a solution.
The two machines are a Lenovo U410 and Lenovo G780
01-08-2014 07:01 AM
Ever since we purschased a laptop with Windows 8 (or more recently 8.1) the HP printer (6180 all in one) shows as off line. I have run the print doctor software. I have deleted the driver and reinstalled several times. Once the driver is reinstalled I can print. When I return to the computer to print again the printer shows as offline. I reboot the computer and the printer and it is still off line. I delete the drive and reinstall and I can print again and the cycle starts over. I have another laptop with Windows 7 and do not have this issue.
01-08-2014 10:45 AM
Tell you all what, the HP feedback center keep telling me the same thing over and over again (uninstall software, reinstall it again...) It's just wating my time and HP is so helpless and lousy in solving all these Windows 8.1 problems...
01-08-2014 11:11 AM
Try going to this link and download and run the HP Print and Scan Doctor. This is a new version and can help you with some of the settings in Windows 8/8.1 that can cause the printers to drop off the network.
Let me know if this helps
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01-08-2014 12:11 PM
Well Dot4 - i tried the new Doctor and downloaded the files it suggested and installed new firmware and new drivers and still have the same problem scanning that i have had since installing windows 8.1 - "if scanner is busy wait for other program to end" and "cannot find scanner" Should i call "Doctor Who" Do new printers work with 8.1? another 45 minutes wasted