HP Support Forums
Join in the conversation.
07-20-2012 02:01 PM
It appears there are three variations of the Officejet J6400: J6413, J6450, J6480.
Which specific model do you have? This should be located on a label in the ink cartrdige area, on the back, or possibly on the bottom.
You mentioned this is a new modem and router. What brand/model are they? The steps needed may require some different steps.
In the event we need to do any steps on the PC, what operating system does it use?
Additionally, the Reconfiguring Wireless Network Settings document from HP may help with getting the new network information set on the printer.