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fred_a
Posts: 1
Registered: ‎07-29-2011
Message 1 of 2 (142 Views)

Re: Welcome! Get started here

I was about to purchase a HPPhotosmart printer CN245B but on checking feedback from others it seems that many people have experienced difficulties if they also use a BT Homehub. Have contacted BT but they admit to not knowing anything about printers. Since I have a HomeHub 2 I am loathe to buy a printer which I cannot use at it's best. Anybody have a soliution, please?

fred_a

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PrintDoc
Posts: 18,957
Registered: ‎08-19-2009
Message 2 of 2 (49 Views)

Re: Welcome! Get started here

Honeslty, BT Home Hubs are not exactly "standard" routers.  They have a bunch of custom firmware that printers don't seem to like.  These are not the only routers with this problem, many ISP-supplied routers are the same way.

 

The surefire solution is to keep your BT Home Hub and buy a standard router to put in line with it.  Get a Linksys or Netgear, attach everything to it and it will work fine.

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