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Re: Reconnect my HP Photosmart C4700 (5452 Views)
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Honor Student
ayee
Posts: 4
Registered: ‎03-03-2012
Message 1 of 6 (5,463 Views)

Reconnect my HP Photosmart C4700

I recently renamed my wireless network (no change of password or anything). How do I find and reconnect my printer to this network?  I have a Macbook Pro.  When I print it says it's offline.  It seems all I need to do is find the network and reenter my password.  But how?  Do I need to reinstall my printer?

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Provost
PrintDoc
Posts: 18,916
Registered: ‎08-19-2009
Message 2 of 6 (5,457 Views)

Re: Reconnect my HP Photosmart C4700

Yup, you need to reinstall your printer.

 

Go to Applications > HP > C4700 > Add a Device and choose a Wireless connection type when it asks.

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Honor Student
ayee
Posts: 4
Registered: ‎03-03-2012
Message 3 of 6 (5,452 Views)

Re: Reconnect my HP Photosmart C4700

Thanks, so just making sure I need to uninstall the software and reinstall by putting the CD again and go through that process again before seeing that "add a device" setting? Or can I add the device from the HP Utility, since I already have that software on my computer...
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Provost
PrintDoc
Posts: 18,916
Registered: ‎08-19-2009
Message 4 of 6 (5,447 Views)

Re: Reconnect my HP Photosmart C4700

You should be able to do it with the software that is on your Mac already.

 

One warning, however, it is easy to have the wrong HP software on your Mac.  Check what is written on your CD (if that is where you installed from).  If it says 10.5+ and you have 10.6 or 10.7, it is NOT the right software.

 

If you think you need to get updated software, get the latest software for your printer from the "Support & Drivers" link at the top of this page.

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Say "Thanks" by clicking the Kudos star in the post that helped you.

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Student
TrickyD
Posts: 1
Registered: ‎04-28-2012
Message 5 of 6 (5,316 Views)

Re: Reconnect my HP Photosmart C4700

when I click on "add a device" the program starts, a progress bar is shown, but eventually just dies.

 

Any ideas why this is happening?

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Provost
PrintDoc
Posts: 18,916
Registered: ‎08-19-2009
Message 6 of 6 (5,314 Views)

Re: Reconnect my HP Photosmart C4700

It sounds like the HP software is corrupted or is the wrong version for your version of OS X.

 

Get the latest software for your printer from the "Support & Drivers" link at the top of this page.

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Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
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