09-07-2011 07:34 AM
A spooled document wouldn't print, so I canceled it. It now is stuck in the printer.
I tried turning off the printer for 10 minutes to clear the que....no go. I tried rebooting the computer....no results there either. Made sure there were no updates to the driver that hadn't been installed...all was up to date.
I'm using Windows 7 Pro. This is a wireless printer.
Nothing else will print as long as this is stuck in the printer spool que.
Is there a way to access the spooling que to directly delete this document?
09-07-2011 10:47 AM
Please turn your printer off and reboot your PC while the printer is still off.
Now cancel the print jobs, it should be removed.
Turn your printer back on and try printing.
For any case you cannot remove it, type the dollowing commands from the Run dialog:
(Start > All Programs > Accessories > Run)
1. Run > net stop spooler
then click OK
2. Run > spool
Open the Printer folder and removeany file under that folder
3. Run > net start spooler
Now try printing.
If my post resolved your problem, please mark it as as Accepted Solution
09-07-2011 12:53 PM - edited 09-07-2011 12:58 PM
Thanks so much for the response. However, I couldn't wait, so followed the advice to uninstall and reinstall the software. It's working so far (fingers crossed). I am keeping your answer, though, as this has happened before with this printer -- this time, I just couldn't get it fixed.
Since you work for HP, maybe you could pass along that for the money, this is the absolute worst printer I've ever dealt with. I love HP products, and that's all I usually purchase. This printer is noisy, takes forever to print a document, frequently does not print documents sent to it, and regulary decides not to print the first document of the day (maybe it hasn't had its coffee yet?). A few other things: can't see when paper is low, so it runs out, then it loses the print job it was on and it has to be resent. It waits until a job is in progress before it alerts you that it wants more ink rather than giving an online notice that ink is low (like my Epson does). Oh, and it frequently decides to quit printing half-way down a page. This is especially true when I'm trying to print special documents on photo paper, despite having set the proper paper type and thickness, etc.
So thanks for the answer and for listening to me gripe!