Static IP address in the printer. (3454 Views)
Reply
Honor Student
karenver
Posts: 2
Member Since: ‎07-24-2012
Message 1 of 7 (3,454 Views)

Static IP address in the printer.

HP Photosmart and Windows 7. 

 

Cannot print wirelessly.

 

Previous problems with wireless printing were resolved by HP setting a static IP address in the printer.  I have since replaced the router, have a new IP address and can no longer print wirelessly.  Can you help me to go back to a dynanic IP address or change the static IP address to the new one?

Provost
PrintDoc
Posts: 20,193
Member Since: ‎08-19-2009
Message 2 of 7 (3,446 Views)

Re: Static IP address in the printer.

[ Edited ]

First, let's set a static IP address for the printer:

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.

Now, shut down the router and printer, start the router, wait, then start the printer.

After this you will have delete and re-add the printer on your computer.  Do it this way:

 

0. Go to Start > Control Panel > Devices & Printers and delete all instances of the printer. 

1. Make sure the printer is turned on and connected to your network. Verify that you can access the printer's internal web page by browsing to its IP address before continuing. Get its IP from a Network Test printed from the front panel of the printer.
2. Click >> Start >> Control panel >> Devices & Printers.
3. Click the Add a printer
4. Select Local printer
5. Select Create a new port and select Standard TCP/IP Port and click Next button.
6. Under Device type, select TCP/IP Device. Under Hostname or IP address, enter the printer's IP address. Click Next.
7. Select Hewlett-Packard from the list of manufacturers and select and select your printer model. Click Next.
If your printer model was not listed, then select Have Disk, browse the HP CD that came with your printer and select the first file that starts with hp and ends with inf. Click Open then OK. Select your printer model. Click Next.
8. If you are asked, use the currently installed driver.
9. It will ask for the Printer name -- enter a new name or use the existing one. This will be the name of the printer that you select from other applications.
10. You may be asked to share the printer. Choose NO.
11. The Print Test Page box appears. Go ahead and print it.
12. Click Finish.

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Honor Student
karenver
Posts: 2
Member Since: ‎07-24-2012
Message 3 of 7 (3,442 Views)

Re: Static IP address in the printer.

I have tried to type the ip address into my compter browser and it does not display a web page.  Says Web page not found.  Although when I goe to prnter devices and click on properties the bad IP address is there.

 

Can I factory reset the printer to accept a dynamic IP address from my new printer and delete the old printer and reinstall it again?

Provost
PrintDoc
Posts: 20,193
Member Since: ‎08-19-2009
Message 4 of 7 (3,435 Views)

Re: Static IP address in the printer.

Yup, on the front of the printer: Setup > Network (or Wireless) > Restore Defauts.  Reconnect to the wireless network and it should get a new IP address.

 

Check to see if you can access the new IP address first.  If you cannot, Download and run this utility:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...

What does it say?

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Student
islandteacher
Posts: 1
Member Since: ‎07-11-2013
Message 5 of 7 (2,885 Views)

Re: Static IP address in the printer.

I just followed your directions to help an elderly woman wirelessly connect to her new HP printer, and they worked flawlessly. Many thanks!
Student
ashwin1989
Posts: 1
Member Since: ‎03-12-2014
Message 6 of 7 (1,753 Views)

Re: Static IP address in the printer.

I tried exactly as you have suggested. following each and everystep. But when when i click APPLY it say INVALID INPUT. CLICK OK TO GO BACK. I provided the Manual Preferred DNS Server to 8.8.8.8 and the Alternate to 8.8.4.4. Also tried the Preferred and Alternate with 192.168.1.1Capture.PNG

Provost
PrintDoc
Posts: 20,193
Member Since: ‎08-19-2009
Message 7 of 7 (1,651 Views)

Re: Static IP address in the printer.

Try a different IP, perhaps 244 is reserved in the router.  Maybe 240 or 220?

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation