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08-20-2012 02:28 PM
My printer HP Photosmart 6510 goes off line during printing. This happen every 10 minutes and I have to re-install the printer to be able to print. My former HP Photosmart printer did not behave like this. How can I avoid my printer to go off line all the time?
1. Product Name and Number
• HP Pavilion dv6 Notebook PC
2. Operating System installed (if applicable)
• Windows 7 64-bit
08-21-2012 04:01 PM
08-23-2012 08:07 AM
The printer is connected through WI-FI and the router brand & model is Zylex P--HWT-F1. The former printer didn't behave like this. Once installed and connected it was up and running. This printer I can installed several times both by cd and usb-connection. Still it goes off-line. :-(
08-23-2012 04:14 PM
It sounds like the router's DHCP may be changing the IP address too frequently for the printer software to keep up with it.
I recommend setting a static IP address as it resolves many network issues with printers in general.
Follow step 6 in this document from HP.