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Re: The installator can't find HP LJ 1536 but network and other computers works fine (248 Views)
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Top Student
deepgeorge
Posts: 14
Registered: ‎03-14-2012
Message 1 of 22 (335 Views)

The installator can't find HP LJ 1536 but network and other computers works fine

I have small office network with 10 windows 7 32bit machines connected with wires. The router is Cisco E2000 and the switch is D-Link. The office have 3 printers - Two HP LJ 1536 and one HP LJ 1520 color printer. All computers work fine with all these printers and the network also works fine. Except one pc - on that pc i have the 1520 working, but when i try to install 1536 with installation cd the installator cant find 1536 printers. Till now everythig worked fine. The problem is from today. I have uninstalled the software and try to reinstall but with none success. I can ping IP addres of these two 1536 priniters but cant install them with the installator. Only with add printer method but then the scanner doesn't work. Firewall is turned off. File sharing work fine. HP diagnostic utilities didn't solve the problem. All computers and printers have static ip v.4 settings. Please Help Me

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Top Student
deepgeorge
Posts: 14
Registered: ‎03-14-2012
Message 2 of 22 (309 Views)

Re: The installator can't find HP LJ 1536 but network and other computers works fine

[ Edited ]

i've just completed this guide and the problem still exists.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02263250&tmp_task=solveCategory&cc=us&dlc=en&la...

 

In fact now i have installed the printer and it works, but i can't use his scanner functionality on this pc only. All other pc works fine with all other printers and scanners

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Top Student
deepgeorge
Posts: 14
Registered: ‎03-14-2012
Message 3 of 22 (272 Views)

Re: The installator can't find HP LJ 1536 but network and other computers works fine

Please, anybody?!? I've tried all but nothing helps.

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HP
pcwizard
Posts: 10,201
Registered: ‎12-31-2009
Message 4 of 22 (263 Views)

Re: The installator can't find HP LJ 1536 but network and other computers works fine

Hi deepgeorge, 

 

If you type the IP address into the address bar of your internet browser are you able to see the printers EWS - Embedded Web Server? 

 

Update Firmware:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Im-86043-7&cc=us&dlc=en&lc=en&...

 

Current software from HP.com

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Im-86005-3&cc=us&dlc=en&lc=en&...

I am an HP employee.

*Say thanks by clicking the "Kudos! Star" which is on the left*

*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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Top Student
deepgeorge
Posts: 14
Registered: ‎03-14-2012
Message 5 of 22 (260 Views)

Re: The installator can't find HP LJ 1536 but network and other computers works fine

yes - i can access the Embedded Web Server and also can ping the address of the printer
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Top Student
deepgeorge
Posts: 14
Registered: ‎03-14-2012
Message 6 of 22 (258 Views)

Re: The installator can't find HP LJ 1536 but network and other computers works fine

Full Solution Driver and all HP diagnostic tools did not helped. The firmware is latest version
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HP
pcwizard
Posts: 10,201
Registered: ‎12-31-2009
Message 7 of 22 (254 Views)

Re: The installator can't find HP LJ 1536 but network and other computers works fine

Hi deepgeorge, 

 

If you change the printers from a Static IP to a DHCP address can you see the printers then?

 

 

I am an HP employee.

*Say thanks by clicking the "Kudos! Star" which is on the left*

*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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Top Student
deepgeorge
Posts: 14
Registered: ‎03-14-2012
Message 8 of 22 (251 Views)

Re: The installator can't find HP LJ 1536 but network and other computers works fine

static or DHCP - same situation
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Top Student
deepgeorge
Posts: 14
Registered: ‎03-14-2012
Message 9 of 22 (248 Views)

Re: The installator can't find HP LJ 1536 but network and other computers works fine

i've tried to add scanner manually with camera and scanner wizzard, but can't find the .inf driver file for scanner functionality of the laserjet 1536
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HP
pcwizard
Posts: 10,201
Registered: ‎12-31-2009
Message 10 of 22 (238 Views)

Re: The installator can't find HP LJ 1536 but network and other computers works fine

Hi deepgeorge, 

 

Have you tried installing the full feature software after you did the add a printer from the printers folder?

 

 

 

I am an HP employee.

*Say thanks by clicking the "Kudos! Star" which is on the left*

*Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.*
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