We installed a new router and changed the name of the router. Now my HP C4500 printer won't print. (1807 Views)
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Student
hdhawg1340
Posts: 1
Registered: ‎07-05-2011
Message 1 of 4 (1,807 Views)

We installed a new router and changed the name of the router. Now my HP C4500 printer won't print.

Our cable company installed a new wireless router and changed the name of the router.  Now my HP C4500 printer won't print from my laptop.

I can't find any ot the Set Up stuff I used initially.

Is there any way to get my printer to work again...wirelessly?

Provost
PrintDoc
Posts: 20,135
Registered: ‎08-19-2009
Message 2 of 4 (1,798 Views)

Re: We installed a new router and changed the name of the router. Now my HP C4500 printer won't pri

Get the latest software for your printer from the "Support & Drivers" link at the top of this page.  When you start the installation it will ask what kind of installation you would like.  Choose "Wireless" or "Network" then click "Next".

 

Eventually it will ask you to plug in a USB cable to the printer temporarily to communicate the new router's info to the printer.  Make sure to not plug in the USB until it asks.

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Student
lpaula
Posts: 1
Registered: ‎02-19-2014
Message 3 of 4 (104 Views)

Re: Installed a new router; changed the name; now printer not working.

 

After installing the new router, my HP photosmart 309g-m printer is not printing (no connectivity). Anyone out there with this printer who experienced this problem, please HELP.

 

 

 

Awaiting your PROMPT response.

 

 

Thanks,

 

lpaula

Distinguished Professor
sabretooth04
Posts: 3,843
Registered: ‎07-30-2012
Message 4 of 4 (99 Views)

Re: Installed a new router; changed the name; now printer not working.

Replacing your wireless router now try.

http://www.hp.com/global/au/en/wireless/reconfiguring-system-help3.html

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