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Why aren't the installed drivers recognized by the computer? (39 Views)
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bullbob Top Student
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bullbob
Posts: 5
Registered: ‎11-18-2010
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Why aren't the installed drivers recognized by the computer?

‎02-25-2012 02:32 PM

The Officejet 6000 wireless printer is connected a laptop running Windows 7. I have a Linksys range extender about 2 feet from the printer.  I run the Network  Configuration Page and Wireless Network

Test Report.  Everything is almost always fine except that occasionally I get an IP address that is

way our of range (e.g. 169.254.197.192)

 

Very often, the printer does not print!  The commands are received but not acted on by the printer.

 

I run the printer troubleshooter. Most often, the message is that there are no drivers installed.

 

In fact, the most recent drivers are installed but not recognized.

 

Also I the printer often replies to a printer command with a message that says "job not printed, the printer

is in an error state."   I don't know what an "error state" !

 

Any help would be much appreciated.  I have had multiple--and often-long chats with techs but they have

been difficult slogs for both sides and with no lasting resolution to the same problem(s).

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