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Honor Student
twinter59
Posts: 2
Member Since: ‎08-14-2012
Message 1 of 4 (321 Views)

Why can I print to my wireless printer but not scan from the same computer?

Why can I print to my wireless printer but not scan from the same computer?

Regents Professor
Cloud_Strider
Posts: 5,568
Member Since: ‎09-23-2010
Message 2 of 4 (305 Views)

Re: Why can I print to my wireless printer but not scan from the same computer?

Do you receive any error messages?

 

What model is the printer?

 

What operating system does the computer use?

 

Are you scanning by opening the software on the computer or using the scan feature on the printer?

 

 

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Honor Student
twinter59
Posts: 2
Member Since: ‎08-14-2012
Message 3 of 4 (302 Views)

Re: Why can I print to my wireless printer but not scan from the same computer?

My printer is HP3050

Today it is saying "Scanner communication cannot be established." but I just printed something from my computer again and that works.  Then I just pressed the scan button on the printer and I get "Scan error, try scan from computer".

Regents Professor
Cloud_Strider
Posts: 5,568
Member Since: ‎09-23-2010
Message 4 of 4 (298 Views)

Re: Why can I print to my wireless printer but not scan from the same computer?

Sounds like you are receiving an error on the printer by using the scan feature from the printer.

 

What operating system does the computer use?

 

How is the computer connected to the printer?  If over a network, what brand and model is the router?

 

 

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