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james7245225
Posts: 4
Member Since: ‎12-07-2009
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Windows 7 will not save a scan to file with officejet 6310

I have Windows 7 64 bit. I have spent the better part of a week checking the treads for a solution to this problem.

 When I scan a document, everything runs like it is suppose to. I click-on "finish" and the little transfer bar that says the image is going to the file comes up and then disappears. I figure that the image transferred. When I go to the targeted file, it is empty.

I checked c:smileytongue:rogram file x86 hp digital imaging bin and hpqxmlul.dll is there.

I tried using hpiscnapp.exe but, like I said I have no problem scanning. The problem is transfering to a file.

 

Master's Graduate
JonW
Posts: 579
Member Since: ‎08-07-2009
Message 2 of 3 (962 Views)

Re: Windows 7 will not save a scan to file with officejet 6310

Top Student
james7245225
Posts: 4
Member Since: ‎12-07-2009
Message 3 of 3 (936 Views)

Re: Windows 7 will not save a scan to file with officejet 6310

When I click "scan document in HP Solution Center as default "document to tiff file" is selected. This will not work. I click-on "document to file" and it works.

Now, how do I change the default setting or can it be?

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