Wireless Network Frequency Matters (must be 2.4 MHz!)

[HPANNOYSME]

I just spent two weeks struggling to get my new Photosmart Premium (C309g) to join my 802.11n network.  At one point I was even told by HP phonesupport that this model is only compatible with 802.11b/g and that that's why the model number ends with "g."  Fortunately, that turned out not to be true. This product actually does work as advertised, with one undisclosed caveat:

YOUR WIRELESS NETWORK MUST BE OPERATING AT 2.4 GHz.

I had my network configured to operate at 5 GHz.   I changed it to 2.4 GHz and now my Photosmart Premium works perfectly. 

It's too bad that this minor little detail is not listed in any of the manufacturer's printed or online technical documentation. Hopefully by sharing this information I can save someone else from going through the frustration that I did.

[Wi-Fi-Guy · Accepted solution]

I can't believe our support agent told you that the g in 309g means the printer only 802.11b/g compatible.  That is not what the suffix in the model number means.

By definition, 802.11n devices are compatible with 802.11g networks (as vice versa) as long as they are on the same frequency band (2.4 GHz or 5 GHz).  Currently, all of our 802.11n printers operate in the 2.4 GHz band only.

[HPANNOYSME]

Thanks for confirming!