Wireless Printer stopped Printing (1171 Views)
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Top Student
Rontpa
Posts: 4
Registered: ‎11-17-2011
Message 1 of 8 (1,171 Views)
Accepted Solution

Wireless Printer stopped Printing

Wireless printer (HP4680) suddenly stopped printing wirelessly.

It can still print from another USB attached PC. Windows 7 64 bit.

The printer's Wireless Network Test Report shows Excellent connectivity and no problems.

Try to print a test page from PC Printer Properties and nothing happens. Print queue shows 0 items.

Reinstalled Printer and Stopped and restarted spooler, did not fix.

Advice appreciated.

Provost
PrintDoc
Posts: 20,123
Registered: ‎08-19-2009
Message 2 of 8 (1,150 Views)

Re: Wireless Printer stopped Printing

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...

What does it say?

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I am employed by HP
Top Student
Rontpa
Posts: 4
Registered: ‎11-17-2011
Message 3 of 8 (1,122 Views)

Re: Wireless Printer stopped Printing

Ran HPHNDU Diagnostics on Network and Network connection was good.

Ran HP Printer Diagnostic Utility 4.1 (HPDDU)

It said to replace Driver with lastest download which was done.

Repeated Diagnostics and same instruction appeared.

Attached USB cable and installed as USB Printer. This did not work either.

Stopped and restarted spooler again, still did not fix.

Tested printing from a document and did not print, Queue showed 0 files pending.

Looks like the problem is getting to the queue.

 

Provost
PrintDoc
Posts: 20,123
Registered: ‎08-19-2009
Message 4 of 8 (1,109 Views)

Re: Wireless Printer stopped Printing

Did it say anything about your antivirus' firewall?  Try disabling it.

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Top Student
Rontpa
Posts: 4
Registered: ‎11-17-2011
Message 5 of 8 (1,075 Views)

Re: Wireless Printer stopped Printing

Turned off Firewall and Avast Anti-Virus with no effect. Still can not print to queue.

I can print to the same printer which is shared on another PC on the network.

Can not print directly either with USB cable or by Wireless directly from the problem PC to this printer.

Provost
PrintDoc
Posts: 20,123
Registered: ‎08-19-2009
Message 6 of 8 (1,072 Views)

Re: Wireless Printer stopped Printing

Turn off the spooler and try direct print. 


Also, it could be the firewall on the host PC as well.

________________________________________________________
Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Top Student
Rontpa
Posts: 4
Registered: ‎11-17-2011
Message 7 of 8 (1,045 Views)

Re: Wireless Printer stopped Printing

Problem Resolved.

Stopping the spooler caused Printer Properties to disappear so I couldn't Direct Print a test page.

Since nothing else worked so far I did a System Restore back to Nov 12 and that corrected the problem.

Unfortunately using Restore prevents knowing the exact cause of the problem.

Thanks for you assistance.

Honor Student
Scott_j
Posts: 2
Registered: ‎03-05-2013
Message 8 of 8 (482 Views)

Re: Wireless Printer stopped Printing

I have had trouble with various printing problems with my HP laptop and it always seems to lose or uninstall my printer.  I then try to update the devices, but it always comes back with a print spooler error.  My system is a Windows 7 - 64 bit.  Can anyone help please?  Normally I can find something to help get it up and running and this time nothing is working.  I have been battling this problem since last year when we bought this laptop.  Funny thing is everyone else on our home wireless network have no trouble printing ever!  Just me. 

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