Wireless issues with photosmart C4795

[bejay53]

Hello,

I have my printer and a wireless laptop. I do not have the printer connected to the router. I am using wireless direct to the printer.

I get info from the printer such as low link levels, etc.

I can print stand alone documents such as word or excel files with no problem. What I cannot do is print anything web based.

This includes e-mail, attachments, web pages, etc.

I have loaded the latest drivers and utilities. This is also an issue whether I am cabled or not!

I have gone into the printer control panel and set the IP address to a static address. No change.

My wifes I-Mac prints no problem.

My laptop is an HP pavilion running Windows 7.

Any Ideas?

Thanks,

[PrintDoc]

Did you restart your PC?  What error do you get?

[bejay53]

I have restarted several times. I get no error messages. The driver installs ok. It just will not print. There is no response from the printer-nothing happens.

[PrintDoc]

Download and run this utility: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-104282-2&cc=us&dlc=en&lc=en...

What does it say?

Whay not connect it to your router?

[bejay53]

Hello,

Thank you for your response.

I ran the utility and everything came back "no conflicts"

I disabled the microsoft firewall and no change.

The test page was OK, but the problem seems to be anything web based: no e-mail or web pages.

NOTE: I have the same issue with a cable as well. It will print any saved document, but that's it.

I never thought of putting the printer on my network, since I'm the only user. Would have to see how to cable it.

I assume I'd use one of the LAN ports.

[PrintDoc]

Oh, you said your wife's Mac prints to it fine so I thought there were multiple users.

This is a problem within your PC I am pretty sure.  At this point I would recommend uninstalling the HP software (using the uninstaller in the HP folder), rebooting your PC, then getting the latest software for your printer from the "Support & Drivers" link at the top of this page.