Question
Reply
 
Honor Student
delmont456
Posts: 3
Member Since: ‎02-28-2013
Message 1 of 7 (2,438 Views)
Accepted Solution

Wireless laptop can't find wireless printer Officejet 6700

My laptop can't find my wireless Officejet 6700 printer.  Printer is on wireless network but laptop can't find it.  Laptop on wireless.  Have cisco router on my skymesh NBN satellite.  Have tried setup printer in control panels message reads:- can't find printer.  Using windows 7.  Have tried using scan doctor, turning off router unpluging printer and power supply to router. Still no luck.  Printer is sitting approx 1 metre away from laptop.  Should I setup a home network and connect that way.  

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 7 (2,407 Views)

Re: Wireless laptop can't find wireless printer Officejet 6700

Does the printer have a strong wireless signal from the router?  Its distance from your laptop is really not important as all communication goes through the router.

 

Here are some ideas:

 

1. If your antivirus software has a firewall, disable it.

2. Make sure the printer has a very good or excellent signal from the router.

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Honor Student
delmont456
Posts: 3
Member Since: ‎02-28-2013
Message 3 of 7 (2,396 Views)

Re: Wireless laptop can't find wireless printer Officejet 6700

My anitvirus software and firewalls are all turned off.

My printer signal is all bars strength good.

Should I connect the printer direct to the router

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 7 (2,378 Views)

Re: Wireless laptop can't find wireless printer Officejet 6700

If you can conveniently plug the printer into the router using an Ethernet cable, that always beats wireless!.  Try it!

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Honor Student
delmont456
Posts: 3
Member Since: ‎02-28-2013
Message 5 of 7 (2,357 Views)

Re: Wireless laptop can't find wireless printer Officejet 6700

i have connected the printer to the router using ethernet cable.   I purchased this printer so I could use it on my wireless network but it appears I will have to settle with ethernet connection sinse all other attempts to connect wirelessly have failed.

 

Thank you for your help

Student
Potterman210
Posts: 1
Member Since: ‎03-27-2014
Message 6 of 7 (1,152 Views)

Re: Wireless laptop can't find wireless printer Officejet 6700

I'm having the same problem. The HP "wireless" printer simply isn't what it says it is, wireless. I wish I read this forum before I decided to go HP again...

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 7 of 7 (1,132 Views)

Re: Wireless laptop can't find wireless printer Officejet 6700

Remember that it does not matter how the printer is connected to the network, wired or wirless, it will still be available for devices to print to no matter how THEY are connected - wired or wireless.

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation