Wireless scanning on Deskjet 3052A not working now (1197 Views)
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Student
Phoenixpirit
Posts: 1
Member Since: ‎05-20-2012
Message 1 of 2 (1,197 Views)

Wireless scanning on Deskjet 3052A not working now

I have gone through troubleshooting via the HP Deskjet itself, printing diagnostics on Vista, as well as my firewall ... nothing is working.

The printer and network are acknowledging each other, visible, connected, etc.

It will print, but not scan.  (used to ... nothing has changed)

Printer product screen says, "activation is lost" when I try to scan ... but yet it says it is connected wirelessly.  Also, when I enter the printer's static IP address into my browser ... I cannot connect, says page doesn't exist.

"manage scan to computer" says that it is connected to my pc

Distinguished Professor
-JohnB-
Posts: 5,287
Member Since: ‎11-22-2011
Message 2 of 2 (1,164 Views)

Re: Wireless scanning on Deskjet 3052A not working now

hi there, 

 

Have you tried the scan diagnostic tool located here? If not give it a shot and let us know the results. 

 

Best of Luck!

You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.
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