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Re: after powercut HP Photosmart C309a won't connect or work on network (1417 Views)
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Student
moosam
Posts: 1
Registered: ‎11-01-2010
Message 1 of 11 (1,573 Views)

after powercut HP Photosmart C309a wo'nt connect or work on network

[ Edited ]

The printer is wireless configured and worked before the powercut. After power was restored the printer appeared disconnected on all computers. I have tried the network wizard (does not work) I have tried using a USB to and an SD card to install the network settings (doesn't want to know) I have downloaded the diagostics (the device is not connected, (I already know this)) how do I get this working again?

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Provost
PrintDoc
Posts: 18,899
Registered: ‎08-19-2009
Message 2 of 11 (1,570 Views)

Re: after powercut HP Photosmart C309a wo'nt connect or work on network

Let's reset the printer and power supply.  

 

1. Turn the printer off.

2. Unplug the power supply from both the wall and the printer for 5 minutes.

3. Plug it back in.

4. While holding # and 6 keys, turn the printer back on.

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Student
NAMSAM
Posts: 3
Registered: ‎12-31-2010
Message 3 of 11 (1,428 Views)

Re: after powercut HP Photosmart C309a won't connect or work on network

I have the same problem, tried the power off for 5 minutes, then starting with # and 6 but no change. any other suggestions?

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PrintDoc
Posts: 18,899
Registered: ‎08-19-2009
Message 4 of 11 (1,423 Views)

Re: after powercut HP Photosmart C309a won't connect or work on network

No, that's about it.  Run a Wireless Network Test from the Setup > Network menu on the front panel.

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Student
NAMSAM
Posts: 3
Registered: ‎12-31-2010
Message 5 of 11 (1,417 Views)

Re: after powercut HP Photosmart C309a won't connect or work on network

already have, it just says that it can't find any wireless networks in range. How hard is it to R&R the wirless card? I was really hoping that this printer wasn't going to have problems so soon. had 14 months now. 

 

thanks

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PrintDoc
Posts: 18,899
Registered: ‎08-19-2009
Message 6 of 11 (1,407 Views)

Re: after powercut HP Photosmart C309a won't connect or work on network

R&R the card is not that bad, but it is tough and expensive to get a new card.  Sorry.

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Student
NAMSAM
Posts: 3
Registered: ‎12-31-2010
Message 7 of 11 (1,397 Views)

Re: after powercut HP Photosmart C309a won't connect or work on network

thanks for the info. will just use it hooked up to the network wired.  thanks for the help.

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Student
JImTerps
Posts: 1
Registered: ‎01-16-2011
Message 8 of 11 (1,322 Views)

Re: after powercut HP Photosmart C309a won't connect or work on network

I have a similar problem. I tried the steps listed.  The wizard just keeps searching for the router. Any u[date re the problem?

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Student
petcoll
Posts: 2
Registered: ‎10-04-2011
Message 9 of 11 (815 Views)

Re: after powercut HP Photosmart C309a won't connect or work on network

I have the same problem. Tried everything but printer doesn't connect to wireless network. My printer is also out of warranty. Very annoying. HP should be able to do something about this problem.

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Student
Houseofburgesse
Posts: 1
Registered: ‎12-09-2011
Message 10 of 11 (697 Views)

Re: after powercut HP Photosmart C309a won't connect or work on network

Same problem here. I tried the fixes several times to no avail.  I can't believe this has happened on a relatively new printer. I had to buy this to replace my previous (two year old) Photosmart because the features didn't work with Win7 or Office 2007. And it isn't as if this is a low end printer in terms of cost. Yes, I can use it wired, but that means the laptops in my house can't use it easily. Not happy with HP printers any more. Basically, you are saying if I want a wireless printer I should dump this one in the landfill and buy a new one because it is too expensive to fix. What a waste.

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