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after powercut HP Photosmart C309a wo'nt connect or work on network
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11-01-2010 12:37 PM - edited 11-01-2010 12:41 PM
The printer is wireless configured and worked before the powercut. After power was restored the printer appeared disconnected on all computers. I have tried the network wizard (does not work) I have tried using a USB to and an SD card to install the network settings (doesn't want to know) I have downloaded the diagostics (the device is not connected, (I already know this)) how do I get this working again?
Re: after powercut HP Photosmart C309a wo'nt connect or work on network
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11-01-2010 12:49 PM
Let's reset the printer and power supply.
1. Turn the printer off.
2. Unplug the power supply from both the wall and the printer for 5 minutes.
3. Plug it back in.
4. While holding # and 6 keys, turn the printer back on.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: after powercut HP Photosmart C309a won't connect or work on network
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12-31-2010 02:02 PM
I have the same problem, tried the power off for 5 minutes, then starting with # and 6 but no change. any other suggestions?
Re: after powercut HP Photosmart C309a won't connect or work on network
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12-31-2010 04:43 PM
No, that's about it. Run a Wireless Network Test from the Setup > Network menu on the front panel.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: after powercut HP Photosmart C309a won't connect or work on network
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12-31-2010 07:26 PM
already have, it just says that it can't find any wireless networks in range. How hard is it to R&R the wirless card? I was really hoping that this printer wasn't going to have problems so soon. had 14 months now.
thanks
Re: after powercut HP Photosmart C309a won't connect or work on network
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01-01-2011 04:04 PM
R&R the card is not that bad, but it is tough and expensive to get a new card. Sorry.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: after powercut HP Photosmart C309a won't connect or work on network
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01-01-2011 08:37 PM
thanks for the info. will just use it hooked up to the network wired. thanks for the help.
Re: after powercut HP Photosmart C309a won't connect or work on network
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01-16-2011 02:23 PM
I have a similar problem. I tried the steps listed. The wizard just keeps searching for the router. Any u[date re the problem?
Re: after powercut HP Photosmart C309a won't connect or work on network
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10-05-2011 03:25 AM
I have the same problem. Tried everything but printer doesn't connect to wireless network. My printer is also out of warranty. Very annoying. HP should be able to do something about this problem.
Re: after powercut HP Photosmart C309a won't connect or work on network
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12-09-2011 06:41 AM
Same problem here. I tried the fixes several times to no avail. I can't believe this has happened on a relatively new printer. I had to buy this to replace my previous (two year old) Photosmart because the features didn't work with Win7 or Office 2007. And it isn't as if this is a low end printer in terms of cost. Yes, I can use it wired, but that means the laptops in my house can't use it easily. Not happy with HP printers any more. Basically, you are saying if I want a wireless printer I should dump this one in the landfill and buy a new one because it is too expensive to fix. What a waste.
