01-23-2013 07:15 AM - edited 01-23-2013 07:16 AM
Remove the battery and look in the compartment where the battery was installed. You should see a printed part number and a product name. Please post one or both of them (with all alphanumeric characters here).
Post which operating system edition is installed ad whether or not it is a 32 or 64-bit version.
****I am a volunteer, I don't work for Microsoft or HP****
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