c309 HP Photosmart Premiun....printer offline (6033 Views)
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tammy747
Posts: 6
Registered: ‎09-14-2010
Message 1 of 19 (6,033 Views)
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c309 HP Photosmart Premiun....printer offline

I have the all in one printer hooked up to my desktop, it has no problems printing.  It won't print using my Toshiba labtop, it did when I first got i,t no problem. I called for HP help and we managed to fix it by installing everything over again on the labtop, new drivers etc. I am working off a router that hosts 2 desktop and my labtop (Gigaset SE567 from Telus). When I go to devices and printers, then to the HP photosmart series page it says the printer is offline??? Any ideas? Hopefully I explained it well enough. thanks for any help

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InkJet
Posts: 6
Registered: ‎09-22-2010
Message 2 of 19 (5,957 Views)

Re: c309 HP Photosmart Premiun....printer offline

What operating system are you on?  When you go to control panel, then devices and printers, can you right click on the printer and select the use printer online option?

Although I am an HP employee, I am speaking for myself and not for HP.
Top Student
tammy747
Posts: 6
Registered: ‎09-14-2010
Message 3 of 19 (5,952 Views)

Re: c309 HP Photosmart Premiun....printer offline

I have windows 7 on my labtop.  Yes, I have tried that, any other suggestions?  thanks, Tammy

Top Student
InkJet
Posts: 6
Registered: ‎09-22-2010
Message 4 of 19 (5,942 Views)

Re: c309 HP Photosmart Premiun....printer offline

Hi Tammy,

 

I suspect your printer is somehow disconnected from the Wi-Fi network.  I would verify it using the following steps.

  1. Go to the front panel of the printer, click on setup button
  2. select Network option
  3. Under Network, select print wireless network test

It should print a diagnostic page.  Check that it passes everything on the diagnostic summary.  In the configuration summary section, Network Name (SSID) should be the SSID of your router and it should have a valid IP address.

 

If the printer is disconnected from the Wi-Fi network, you can reconfigure it using the following steps.

  1. Go to the front panel of the printer, click on setup button
  2. select Network option
  3. Under Network, select Wireless Setup Wizard
  4. It searches for wireless routers
  5. Select your router
  6. Enter password

Shannon

Although I am an HP employee, I am speaking for myself and not for HP.
Top Student
tammy747
Posts: 6
Registered: ‎09-14-2010
Message 5 of 19 (5,936 Views)

Re: c309 HP Photosmart Premiun....printer offline

I have all the proper lights on the printer now, wireless, bluetooth etc. Wireless network test report came back as no problem found everything has passed now.  Not too sure, it still tells me that the printer is offline.  Anything else I can try?? thanks, Tammy

Top Student
InkJet
Posts: 6
Registered: ‎09-22-2010
Message 6 of 19 (5,933 Views)

Re: c309 HP Photosmart Premiun....printer offline

Can you print from your laptop?  What message do you get?

Although I am an HP employee, I am speaking for myself and not for HP.
Top Student
tammy747
Posts: 6
Registered: ‎09-14-2010
Message 7 of 19 (5,905 Views)

Re: c309 HP Photosmart Premiun....printer offline

when I try to print from my labtop I get no messages at all, it just seems like its printing but nothing happens. It tells me I have a document printing then I have to go and cancel it. thanks
Top Student
InkJet
Posts: 6
Registered: ‎09-22-2010
Message 8 of 19 (5,895 Views)

Re: c309 HP Photosmart Premiun....printer offline

I would take the IP address of your printer that you got from the Wireless network test report and type the IP address in your browser on your laptop.  This would test if you laptop can talk to the printer and make sure that your laptop and the printer are on the same WiFi network.  You should see something like this. 

 

 

1255iA56EC46CBDF355DD 

Although I am an HP employee, I am speaking for myself and not for HP.
Top Student
tammy747
Posts: 6
Registered: ‎09-14-2010
Message 9 of 19 (5,833 Views)

Re: c309 HP Photosmart Premiun....printer offline

WOW,  it worked just like you said. Now what should I do?  do you know?.....thanks for the help

Top Student
InkJet
Posts: 6
Registered: ‎09-22-2010
Message 10 of 19 (5,825 Views)

Re: c309 HP Photosmart Premiun....printer offline

I would try the following steps:

 

  1. Go to Control panel -> View devices and printers
  2. Double click on the printer
  3. Go to Printer menu option and then choose properties
  4. Click on Ports tab
  5. Select Standard TCP/IP port and then click on the Configure Port button
  6. Make sure the IP address in the “Printer Name or IP address” field matches with your printer’s IP address from the diagnostic report
  7. Try print a test page to see if it works

 

1289i5379A9A52A93C630

Although I am an HP employee, I am speaking for myself and not for HP.
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