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c309 - no bars at all (lost wireless communicat ion)!
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07-05-2011 05:51 AM - edited 07-05-2011 05:53 AM
Hi. I have a c309g-m, and it has been working just fine wirelessly for a while. Now, all of a sudden, the wireless function has ceased to work. It shows no bars on the printer interface and cannot find any wireless routers.
The wireless router in my apartment is working fine. I reset the wireless setting on the printer to factory defaults, and then after that did nothing, I set the printer to factory defaults (no dice). According to the printer, the Wireless Radio is on. I unplugged it and left it overnight, plugged it in again, and no luck. When I use the Wireless Setup Wizard, it searches and searches and now doesn't find anything. In the past it would not only find my network, but a few of my neighbors' too.
Anyone have any ideas how I can solve this?
Thanks
Steve
Solved! Go to Solution.
Re: c309 - no bars at all (lost wireless communicat ion)!
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07-05-2011 09:18 AM
Print a Wireless Network Test from the front of the printer (Network menu). What does it report about the wireless radio?
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: c309 - no bars at all (lost wireless communicat ion)!
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07-05-2011 10:02 AM
Thank you.
Ran the test.
It says:
Wireless ON - PASS
Wireless Working - FAIL
are there any other results that you would like me to post?
Thanks.
Re: c309 - no bars at all (lost wireless communicat ion)!
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07-05-2011 10:06 AM
No, that's it. Your wireless radio has died, sorry. There is no practical way of fixing it, sorry.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: c309 - no bars at all (lost wireless communicat ion)!
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07-05-2011 10:09 AM
Thank you...I wasn't expecting that it was terminal!
Steve
Re: c309 - no bars at all (lost wireless communicat ion)!
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07-05-2011 11:00 AM
Unless its under warranty its not worth fixing. You would spend more than just buying a new printer. The Ethernet port is still useful on it (likely). You could just plug it into the back of your wireless router and get the same functionality as wireless.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
Re: c309 - no bars at all (lost wireless communicat ion)!
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07-05-2011 05:27 PM
Thanks so much, setting it up as a networked printer through ethernet worked!
For those who may need to go this route.....On the main pc that is hooked directly into the router, I had to uninstall the printer software first before I could make it work....took me quite a while to figure that out.
Regards,
Steve
