c309a wireless radio not functioning

[sheshb]

Hello,

In running the Wireless Network Test, the report says: "The wireless radio is not functioning." Is there anything I can do? Or do I need to call HP Support?

Thanks.

JP 

[Wi-Fi-Guy]

Is the blue wireless LED on?

Have you tried to Restore Network Defaults  and then enable the radio again?

[sheshb]

Yes, blue wireless LED is on.

Restored Network Defaults and enabled the radio again. But same message when doing the Wireless Network Test Report: "The wireless radio is not functioning. Contact HP Support."

Wireless On - PASS

Wireless Working - FAIL

Kind regards,

JP 

[Wi-Fi-Guy]

Turn off the printer and unplug the power supply connector.  Wait 5 minutes and then turn on the printer.

[sheshb]

Still got the same results.

JP 

[Wi-Fi-Guy]

How old is the printer?  Is still under warranty?

[sheshb]

I purchased the printer in April 2009. So, I assume it's still under warranty. I guess I would need to contact HP directly?

[Wi-Fi-Guy]

Yes -- contact HP support.  Tell them you worked though radio troubleshooting with a HP 802.11 R&D engineer on the HP support forums and it's my conclusion that the radio has failed in your C309a.

Also, politely decline their suggestion to resinstall the SW on your computer -- which can't possibly affect the printer's radio.

[sheshb]

Thank you very much for your help.

Regards,

JP 

[coldcanuck]

I had exactly the same issue with a newer HP Premium C309g-m

After returning from vacation and turning my computer and printer back on, it was unable to locate a network, and I too got that The wireless radio is not functioning. Contact HP Support.*** notice after printing a test report.

In my case, I found that clicking to Setup | Network | Wireless Radio and then manually turning the radio OFF then back to ON solved the issue.

I was then able to use the Wireless setup Wizard to complete the connection and have been using the printer in both local and wireless modes since then.

I hope this helps someone.

Cheers, eh.

C.C.

NB. I just reread the original response and saw that enabling the radio had already been mentioned, but I wondered if "sheshb " had simply checked and verified that the switch was on, or had indeed manually switched back and forth.