cannot print printer says connected to the wireless network but pc says printer is offline (4052 Views)
Reply
Honor Student
terryweldon
Posts: 4
Member Since: ‎04-18-2012
Message 1 of 11 (4,052 Views)
Accepted Solution

cannot print printer says connected to the wireless network but pc says printer is offline

has happened before printer says connected to network but pc says offline

Top Student
Corey_C
Posts: 6
Member Since: ‎04-02-2012
Message 2 of 11 (4,047 Views)

Re: cannot print printer says connected to the wireless network but pc says printer is offline

What printer are you using?  What brand/model of router?

 

Does rebooting the printer or the PC seem to fix the issue?

I work for HP.
Master's Graduate
JonW
Posts: 547
Member Since: ‎08-07-2009
Message 3 of 11 (4,045 Views)

Re: cannot print printer says connected to the wireless network but pc says printer is offline

Hi there,

 

Could you give us some more informatrion about your enviroment, 

1) Printer Model name

2) PC OS and service pack level

3) Connection type USB Wired or wireless networking

4) Software that is installed for the printer.

 

Any thing else that might be relevent

 

Thanks

 

 

JonW

I work for HP
Honor Student
terryweldon
Posts: 4
Member Since: ‎04-18-2012
Message 4 of 11 (4,045 Views)

Re: cannot print printer says connected to the wireless network but pc says printer is offline

printer isofficejet pro 8500a plus

router is BT home hub

rebooting pc and printer does not make any difference

Honor Student
terryweldon
Posts: 4
Member Since: ‎04-18-2012
Message 5 of 11 (4,043 Views)

Re: cannot print printer says connected to the wireless network but pc says printer is offline

re JonW

windows 7

 not sure what software

wireless connection

Master's Graduate
JonW
Posts: 547
Member Since: ‎08-07-2009
Message 6 of 11 (4,041 Views)

Re: cannot print printer says connected to the wireless network but pc says printer is offline

OK,

 

Have you tried the Network Diagnostics to see you the network can see the printer

 

Go to www.hp.com/go/tools

 

The Network Diagnostics has a link to the wireless printing site that may help you out.

 

 

JonW

I work for HP
Honor Student
terryweldon
Posts: 4
Member Since: ‎04-18-2012
Message 7 of 11 (4,041 Views)

Re: cannot print printer says connected to the wireless network but pc says printer is offline

anything else?

Student
JeffAggie2012
Posts: 1
Member Since: ‎09-16-2012
Message 8 of 11 (3,597 Views)

Re: cannot print printer says connected to the wireless network but pc says printer is offline

I am having the same problem. I have a photosmart 6510 that is saying it is connected to the network but none of the computers find it. Windows and Mac.

Student
colesbayboy
Posts: 1
Member Since: ‎12-06-2012
Message 9 of 11 (3,206 Views)

Can't print wirelessly from a MacBook to a Officejet Pro L7680

I recently purchased a D-Link router and now I can't print wirelessly from my MacBook Pro to my Officejet Proj All-in-one L7680. I could print wirelessly before when I was using the replaced D-Link router. But after I set up the new router, the MacBook tells me the printer is offline when I try to print. I can print from my iMac,which is wired directly to the printer. The wireless connection host name is HP2EE19a for both computers. Any tips on how to correct this issue would be greatly appreciated.

 

Regards.

.

Honor Student
capnbas1
Posts: 2
Member Since: ‎12-30-2013
Message 10 of 11 (1,684 Views)

Re: cannot print printer says connected to the wireless network but pc says printer is offline


Corey_C wrote:

What printer are you using?  What brand/model of router?

 

Does rebooting the printer or the PC seem to fix the issue?


HP ENVY 4500 e-All-in -One.  tried rebooting both, no luck

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation