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audimomma
Posts: 5
Member Since: ‎11-13-2011
Message 1 of 6 (1,116 Views)

computer wont connect to wireless printer??

hp pavillion dv6000- laptop windows vista

hp officejet 6500a plus-printer

 

ive tried to get the printer to connect to the comuter by wireless....

 

i have used the wizzard set up and when it asks the option of usb  or wireless/ether connect i chose the wireless connection and it wants me to connect the cable?? I dont want the cable i want the wireless.....!!!!

then i have tired to install printer it comes up on my screen and wants to donwload eveyrthing, the ion for my printer shows up but then says cant find driver??

 

This is annoying!

 

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erico
Posts: 24,938
Member Since: ‎01-07-2009
Message 2 of 6 (1,093 Views)

Re: computer wont connect to wireless printer??

Download the current Full feature installation software and run it. Here is a link to the web support portal for your printer. If you are still having issues then download and run the Home Network Diagnostic utility and run it. Read the instructions carefully.

 

When you identofy your OS as Vista does that mean 32-bit or 64-bit Vista? They are not the same.

 

Best regards,

erico





Help others seeking a solution by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
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2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
audimomma
Posts: 5
Member Since: ‎11-13-2011
Message 3 of 6 (1,090 Views)

Re: computer wont connect to wireless printer??

sadly ive already done that, i click the wireless/ ethernet connection and it always wants me to hook the cable i dont want the dang cable!! i hooked my moms up just fine she bought us both the same printer!

 

printer is fine, works great with my iphone

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erico
Posts: 24,938
Member Since: ‎01-07-2009
Message 4 of 6 (1,088 Views)

Re: computer wont connect to wireless printer??

[ Edited ]

audimomma wrote:

sadly ive already done that, i click the wireless/ ethernet connection and it always wants me to hook the cable i dont want the dang cable!! i hooked my moms up just fine she bought us both the same printer!

 

printer is fine, works great with my iphone


Have you enabled the wireless radio on the printer?

Does the printer show up when you use the Home Network Diagnostic?

Are your printer and your mother's in the same house?

 

You can set it up manually through the menu on the panel of the printer.

Download the printer user manual and see pages 224-227. The instructions for setting it up manually are on there.

 

Best regards,

erico





Help others seeking a solution by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Top Student
audimomma
Posts: 5
Member Since: ‎11-13-2011
Message 5 of 6 (1,085 Views)

Re: computer wont connect to wireless printer??

The wireless radio is on.

Yes it shows up in the home diagnostic.

No my mother does not live with me.
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erico
Posts: 24,938
Member Since: ‎01-07-2009
Message 6 of 6 (1,083 Views)

Re: computer wont connect to wireless printer??

Do you use a wireless router at home or is it a wired conection (CAT5) to your PC?

 

Best regards,

erico





Help others seeking a solution by clicking on the "Accept As Solution" button if my suggestion resolves the issue you were having
****I am a volunteer, I don't work for Microsoft or HP****


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

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